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What will I be doing?
As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:
• Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
• Establish and monitor productivity benchmarks and KPIs across JKM hotels.
• Ensure weekly LMS reporting discipline and data accuracy.
• Analyze labor productivity trends and provide actionable insights.
• Collaborate with hotel leadership to improve rostering discipline and labor alignment.
• Lead and support Time & Motion studies across properties.
• Train OE Champions and hotel teams on OE tools and methodologies.
• Identify and share best practices across hotels.
• Support change management and continuous improvement culture.
• Various ad hoc projects as required
Competency Framework
Leadership
• Drives change and transformation across multiple stakeholders.
• Influences senior leadership to adopt data-driven decisions.
• Builds a culture of accountability and continuous improvement.
Commercial Acumen
• Understands financial drivers of hotel performance.
• Links operational decisions to profitability and owner value.
• Uses data to support strategic and commercial decisions.
Operational Excellence Expertise
• Deep understanding of labor management systems and productivity metrics.
• Experience in Time & Motion studies and process optimization.
• Ability to standardize processes and implement best practices.
KPIs / Scorecard
• Improvement in Productivity Ratio across JKM hotels.
• LMS reporting compliance rate (weekly).
• Reduction in labor cost % vs budget.
• Adoption rate of OE initiatives across hotels.
• Number of best practices implemented regionally.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
This role requires the following language skill:
- Japanese (business level)
English (business level)
In addition, this role requires the following minimum qualifications:
• Bachelor’s degree in Hospitality, Business, Finance or related field.
• 5 years hotel operations or finance experience.
• Strong computer skills to include Microsoft Excel, Word and PowerPoint.
• Strong knowledge of Time Saver system and reporting.
• Experience with LMS and productivity analysis.
• Strong analytical, communication, and leadership skills.
• English & Japanese language skills required.
