Gather and analyze stakeholder requirements and translate them into ServiceNow AI solutions (Virtual Agent, Predictive Intelligence, Now Assist). Collaborate with technical teams to implement AI-driven automation and agentic solutions, optimize workflows, monitor system performance, train users, and drive adoption while ensuring clear communication between business and technical stakeholders.
Position : ServiceNow Business Analyst – AI
Experience: 4+ Years
Location: Remote (5 Days )
Employment Type: Full-Time
We are a fast-growing technology-driven organization focused on delivering digital transformation solutions to global clients. Our expertise lies in leveraging platforms like ServiceNow along with emerging technologies such as Artificial Intelligence (AI) and automation.
Key Responsibilities- Gather and analyze business requirements from stakeholders
- Translate business needs into ServiceNow AI-based solutions
- Collaborate with technical teams to implement features like:
- Virtual Agent
- Predictive Intelligence
- Now Assist
- Identify opportunities for process automation using AI
- Work on workflow optimization and process improvement
- Support implementation of Agentic AI solutions
- Monitor system performance and suggest improvements
- Ensure smooth communication between business and technical teams
- Conduct user training and drive adoption of AI solutions
- Strong experience as a ServiceNow Business Analyst
- Hands-on or functional knowledge of:
- Predictive Intelligence
- Virtual Agent
- Now Assist
- AI / Automation
- Good understanding of ITSM / ITOM processes
- Ability to convert business requirements into technical solutions
- Strong communication and stakeholder management skills
- Exposure to AI/ML concepts
- ServiceNow Certifications (CSA, CIS, etc.)
- Experience in Agile/Scrum environment
- Basic understanding of data analysis and reporting
- Analytical thinking
- Problem-solving mindset
- Strong communication & collaboration
- Adaptability to new technologies
- Work on cutting-edge AI + ServiceNow projects
- 100% Remote work environment
- Opportunity to grow in a high-demand domain
- Collaborative and innovation-driven culture
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Support regulatory reporting and modelling activities: gather and cleanse model inputs, prepare datasets and run models, validate regulatory/financial data and outputs, translate regulatory rules into data, controls and reports, document requirements, work with testing/tooling for traceability and automation, and support ESG risk quantification, climate scenario design and capital/liquidity resilience analysis.
Cloud • Information Technology • Security • Software • Cybersecurity
Lead strategic, multi-threaded pursuit efforts for major digital transformation deals in cloud security. Shape sales strategy, align cross-functional teams, build proposals and roadmaps, engage C-suite stakeholders and partners, and drive high-impact deal closures and long-term partnerships.
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Design and define system and software architecture for automotive electronic systems. Apply systems engineering principles, create models and diagrams with Enterprise Architect and Visio, manage requirements using Codebeamer and PTC Integrity, and collaborate with cross-functional teams to deliver validations and documentation.
Top Skills:
CodebeamerEnterprise ArchitectPtc IntegrityVisio
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
