Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.
You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.
As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.
You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.
To thrive in this role, you need to have:
- Primary Mandatory Skills along with Details JD :
SDN Global Certification – SDN L2 ( Professional level certification)
- Network Operations & Incident Management: Handle escalations from L1 resources and provide guidance for effective resolution. Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines.
- Configuration & Troubleshooting: Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers. Design, implement, and manage SDN solutions for medium to large-scale networks.
- Network Security & Compliance: Establish and enforce network security policies, monitor access, and ensure compliance with security standards.
- Documentation: Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation. Maintain updated network schematics and configuration templates.
- Vendor & Asset Management: Coordinate with vendors for device support and maintenance. Manage inventory and ensure accurate asset documentation.
- Performance Reporting & Audits: Conduct network equipment testing and maintain audit records to ensure compliance.
- Customer Interaction & Problem Solving: Understand customer requirements and provide effective resolutions. Ensure timely and professional communication to address customer needs.
- These responsibilities ensure that the SDN infrastructure is robust, secure, and capable of meeting the demands of modern network environments.
- Inventory , SOP creation, Diagram Inventory and Audit and compliance
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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