Nokia Global Delivery operations comprise the NOC Operations (FCAPS) for the global telecom companies from all market segments. CSPs and Enterprise customers are served from the Nokia GDC. Role will be responsible for end-to-end handling of network operations. Providing technical consultation and resolving queries/service tickets/incidents.
Responsibilities- Technical Operations support for Customer Team.
- Manages technical escalations for technical requests, emergency cases and outages internally and towards customer.
- Support customer’s network performance and evolution.
- Manages network SW and HW configuration information.
- Acts as the prime technical interface towards customer, subcontractors and 3rd party suppliers as well as internally towards several organizations.
- Liaise closely with Multiple teams to work on the operation faults and technical management to ensure the Network stability.
- Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfilment
- Support and perform competence development of local technical teams.
- Ensure multiple network Element are connected and all functions are working well.
- Handling Critical and Emergency network incidents with stakeholders/Care.
Must-Have:
Require a bachelor's in engineering or related field.
Typically, a minimum 7-9 years of experience.
In Depth Hands on different Nokia core Platforms of IMS, SDM - CFX, TAS, MRF, SBC, HSS, UDR
Experience in working jointly for IMS & SDM (PCSCF, ICSCF, SCSCF, TAS, HSS, MSS, SDL, PGW)
Proficient on VoLTE, IMS architecture & functional units
O&M and Configuration of Core network
MS Network troubleshooting, tracing on interfaces such as Wireshark or internal system traces and logs
Nice-To-Have:
Good understanding of the interfaces of 3g,4g
Diameter (AVPs & result code), GTP Protocol knowledge
Comfortable in different versions of Linux and scripting both perl and shell
Well versed with delivery requirements & Challenges in Telecom Operations and Maintenance
Be able to provide product level support and can act as Escalation 24/7 support
Must have performed SPOC level tasks
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
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If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
