Monitor Linux and Windows servers, alerts, and monitoring dashboards using SolarWinds, KIWI, and Nagios. Coordinate escalations with L2 and L3 support teams, communicate critical alerts, review thresholds with infrastructure and application owners, prepare capacity and status reports, and ensure critical infrastructure coverage and server availability.
1. Daily OS level alert monitoring for Linux & Windows.
2. Server Monitoring using BSE provided tools like SolarWinds & KIWI.
3. Coordination & communication with L2 & L3 support for escalation
4. Coordinating with different lines of services.
5. Daily checking of monitoring & alerting systems.
6. Provide periodic reports- Nagios dashboard status, critical alerts, etc.
7. Review of Threshold with Infra/App/DB/Business owners.
8. Ensure Coverage of Critical infra under Monitoring with key critical KPI indicator.
Technical Skills/Knowledge Requirement
1) SolarWinds tool dashboard monitoring alert and communicate on mail to application /infra
team.(Must)
2) Capacity Report to be prepared daily/weekly/monthly (Must)
3) Ensure server availability (Must)
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