Manage client relationships and act as primary contact, drive upsell and revenue growth, deliver product demonstrations, collaborate with internal teams, and track account performance using CRM and analytics.
Job Title: Account Manager
Company: Master-O
Location: Mumbai, India
Experience: 3-5 Years
Master-O is a leading provider of innovative learning platforms designed to revolutionize how organizations train and engage their workforce. With cutting-edge technology and gamified solutions, Master-O helps businesses enhance employee productivity and skill development.
Job DescriptionWe are seeking a dynamic and results-driven Account Manager to join our team in Mumbai. The ideal candidate will play a critical role in driving product sales, nurturing client relationships, and ensuring customer success for our learning platform.
Key Responsibilities- Client Relationship Management
- Build and maintain strong, long-lasting relationships with clients.
- Act as the primary point of contact for client queries and concerns.
- Develop a deep understanding of clients' business needs to align our solutions effectively.
- Sales and Revenue Growth
- Identify opportunities to upsell and cross-sell Master-O's learning solutions.
- Drive revenue by meeting and exceeding sales targets.
- Develop and execute account plans to achieve customer growth.
- Product Expertise and Demonstration
- Understand the features and benefits of Master-O’s learning platform.
- Deliver compelling product presentations and demonstrations to prospective clients.
- Collaboration and Strategy
- Collaborate with internal teams (e.g., marketing, product development, and support) to deliver solutions that meet customer requirements.
- Provide feedback to the product team to improve the platform based on customer insights.
- Reporting and Analysis
- Track and report account performance, sales activities, and key metrics.
- Use CRM tools to maintain detailed records of interactions and progress.
- Experience: 3-5 years in account management, sales, or a related role in the SaaS, ed-tech, or learning platform industry.
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
- Skills:
- Proven ability to manage multiple accounts and meet deadlines.
- Strong communication, negotiation, and presentation skills.
- Familiarity with CRM software and sales analytics tools.
- Ability to work independently and collaboratively in a fast-paced environment.
Similar Jobs
Artificial Intelligence • HR Tech • Professional Services • Software
Lead and close complex B2B enterprise sales, build and manage a high-performing sales organization, engage CXO stakeholders, drive pilots-to-launches and renewals, manage pipeline/forecasting and revenue targets, and collaborate with product, customer success, and engineering. Also own account management: onboarding, adoption, upsell/cross-sell, reporting, and client relationship growth.
Top Skills:
CRMSaaSSales Enablement PlatformsSalesforce
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Design, develop, and maintain Java-based applications and microservices using Spring Boot and React. Optimize database design and Cosmos DB queries, implement CI/CD pipelines, perform code reviews, mentor junior developers, troubleshoot production issues, and collaborate with cross-functional teams to deliver scalable, high-quality software.
Top Skills:
Ci/CdCode LintersCosmos DbGitGitGithub CopilotIntellij IdeaJavaMicroservicesReactRestful ApisSpring Boot
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Design and build Java-based applications and microservices with Spring Boot and React. Optimize Cosmos DB queries, implement and maintain CI/CD pipelines, perform code reviews and mentoring, troubleshoot production issues, and adopt developer productivity tools.
Top Skills:
Ci/CdCode LintersCosmos DbGitGitGithub CopilotIntellij IdeaJavaMicroservicesReact JsRestful ApisSpring Boot
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
