Manage end-to-end retail asset (unsecured loan) operations including disbursement, file receipt, PDD, lifecycle management, escalation resolution, compliance controls, audits, RCA, TAT/T&M monitoring, and driving process automation and cross-functional efficiency projects.
To manage set of Retail Asset products including life cyle of loan and customer service
Responsibilities- Responsible for a RA product end to end Operations.
- Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues.
- Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix.
- Regular T&M and TAT measurements.
- Suggestion on new options to support to collection on bank receivables.
- Diagnose and resolve issues related to systems / process faced by the team.
- Drive initiatives and work on projects that improve efficiency through process automation.
- Cross-functional collaboration to identify automation opportunities for efficiency improvement.
Graduate / Post Graduate
Min: 7 years
Max: 10 years
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
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