Manager - Project Management

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart

The Project Management Office (PMO) within the Sales Office and Business Transformation function serves as a centralized capability responsible for enabling disciplined execution of strategic, operational, and process transformation initiatives at Ingram Micro. The PMO provides the structure, governance, and standards required to translate business priorities—particularly those impacting sales execution, customer experience, and revenue-related processes—into consistently delivered outcomes.

The PMO acts as a bridge between strategy and execution, ensuring initiatives are aligned with Ingram Micro’s global operating model, business transformation roadmap, and control environment. Through standardized methodologies, clear governance, and performance visibility, the PMO drives predictability, accountability, and scalability across change initiatives.

In the context of business transformation, the PMO:

• Enables execution of sales and process transformation initiatives through structured project delivery

• Establishes governance, controls, and transparency across cross-functional programs

• Supports standardization, simplification, and adoption of improved processes

• Ensures risks, dependencies, and impacts are actively managed

• Provides leadership with clear visibility into progress, outcomes, and value realization

Within the Sales Office, the PMO plays a critical role in supporting go-to-market execution by governing projects that improve sales operations, workflow efficiency, and customer-facing processes—ensuring changes are delivered sustainably and embedded into business-as-usual operations.

Role Summary

The Manager - Project Management is responsible for managing moderate to complex, process-driven projects within Ingram Micro’s PMO framework. The role supports business process initiatives that impact customer-facing and revenue-related functions, ensuring consistency, efficiency, governance, and alignment with Ingram Micro’s global operating model.

This role applies general professional project management expertise to drive structured execution of initiatives involving multiple stakeholders across business, operations, finance, and technology teams. The position operates with increasing autonomy, with work reviewed for quality of judgment, adherence to standards, and achievement of outcomes.

Key Responsibilities

Project Planning & Delivery

• Manage end-to-end delivery of projects focused on business process improvement, standardization, and implementation

• Define project scope, objectives, milestones, deliverables, and success criteria in alignment with PMO standards

• Develop, maintain, and track detailed project plans, schedules, and dependencies

• Ensure projects are delivered on time, within scope, and within approved constraints

Process-Focused Initiatives

• Lead projects related to transactional, operational, and workflow-based processes that support Ingram Micro’s go-to-market execution

• Support initiatives across areas such as:

  • Process optimization and simplification

  • Policy and governance implementation

  • Workflow automation and system-related process changes

• Analyze current-state processes and support the design and rollout of improved target-state processes

PMO Governance & Standards

• Execute projects in alignment with Ingram Micro’s PMO methodology, governance, and reporting requirements

• Maintain project documentation including charters, RAID logs, status reports, and closure artifacts

• Ensure compliance with internal controls, policies, and audit requirements related to process execution

Stakeholder & Cross-Functional Collaboration

• Partner with stakeholders across business, finance, operations, and technology teams

• Facilitate workshops, review sessions, and project forums to drive alignment and decision-making

• Communicate project status, risks, and dependencies clearly to varied stakeholder groups

Risk, Issue & Change Management

• Proactively identify, assess, and manage project risks and issues

• Develop mitigation and contingency plans and escalate where appropriate

• Manage change requests, ensuring impacts to scope, schedule, and outcomes are evaluated and approved

Metrics, Reporting & Continuous Improvement

• Track delivery metrics and process-related KPIs to measure project effectiveness

• Support adoption and stabilization of implemented changes

• Contribute to post-project reviews and lessons learned to improve PMO practices

Decision-Making & Complexity

• Independently manages moderate-complexity projects impacting multiple functions

• Applies sound judgment within established PMO and organizational frameworks

• Balances competing priorities across concurrent initiatives

• Escalates high-impact risks, decisions, or dependencies appropriately

Skills & Competencies

Professional Skills

• Project management fundamentals (planning, execution, monitoring, closure)

• Process analysis and improvement

• Risk and issue management

• Stakeholder communication and facilitation

• Structured problem-solving

Tools & Systems Knowledge

Working understanding of enterprise systems and analytics tools (e.g., SAP or equivalent ERP platforms, Power BI or similar BI tools, CRM and workflow systems) to interpret data, review dashboards and reports, assess process impacts, and support informed project governance and decision-making.

Behavioral Competencies

• Strong ownership and accountability

• Ability to work effectively in a matrixed, global organization

• Clear, concise communication

• Detail-oriented with a results-driven mindset

• Adaptable to changing priorities

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience

• 5-7 + years of experience in project management, PMO, or process-focused roles

• Experience managing cross-functional initiatives in a structured governance environment

Preferred Qualifications

• Experience in large, global, or matrixed organizations (distribution or technology industry exposure is advantageous)

• Familiarity with enterprise systems and process-driven environments

• Understanding of Project Management Basic Fundamentals & Concepts. Lean Six Sigma, Waterfall and Agile Methodologies

• Preferred experience working with workflow, CRM, ERP, or related business platforms