Customer Understanding and Solution Design
Understand customer supply chain requirements and pain points.
Design integrated logistics solutions covering Freight Forwarding, Customs Brokerage, and CFS and FTWZ know-how.
Stitch together the end-to-end solution across businesses, with a clear flow of cargo, documents and responsibilities.
Create solution documentation: flowcharts, scope, SLAs and cost build-ups.
Commercials and Pricing
Prepare commercial proposals and customer presentations.
Coordinate with procurement and operations teams to obtain competitive rates.
Prepare pricing models and logistics cost analyses.
Negotiate commercial terms, contracts and service agreements.
Implementation and Profitability
Ensure seamless implementation of customer solutions, including handover to the operations and implementation teams after a win.
Monitor profitability of customer accounts and logistics projects.
Market and Industry Insight
Track industry trends, competitor activities and market opportunities.
Identify emerging logistics requirements within customer industries.
Cross-Functional Collaboration
Work with sales, pricing, procurement, operations and the BU solution design teams (CL, Rail and others) to build viable, margin-aligned solutions (added).
Maintain reusable solution elements, benchmarks and win/loss tracking to improve conversion
Graduate/Postgraduate in Supply Chain, Logistics, Engineering, or related field.
7–15 years of experience in Contract Logistics / Warehousing solution design.
Prior experience in designing solutions for FMCG, FMCD, Retail, or E-commerce clients is essential.
Strong skills in MS Excel, AutoCAD, and warehouse design tools.
High attention to detail, ability to meet tight timelines, and strong commercial acumen.
Demonstrated ability to adapt quickly and manage multiple solutioning priorities.
