Manager - Knowledge Management

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Role Summary:
The KM Lead will own and drive the organization’s Knowledge Management strategy, ensuring effective creation, governance, and reuse of knowledge assets. The role focuses on improving business outcomes through optimized Knowledge platforms, strong stakeholder collaboration, and data-driven continuous improvement.

Key Responsibilities:

• Define and execute Knowledge Management strategy, governance, and processes.
• Build and maintain enterprise knowledge portals and CMS platforms.
• Lead content structuring, taxonomy, metadata, and information architecture.
• Drive a culture of knowledge creation, sharing, and collaboration across business units.
• Drive adoption through analytics, user engagement, and awareness programs.
• Partner with global stakeholders and leadership teams to deliver KM solutions across Global Operations and Support teams.
• Lead employee awareness, communication, and engagement initiatives to promote KM tools and programs.
• Act as a trusted advisor for content and knowledge-related initiatives.

Skills & Tools:

• Content and Knowledge Management: Strategy, governance, content lifecycle, knowledge harvesting, information architecture, metadata, and taxonomy
• Communication: Strong stakeholder management and cross-functional collaboration
• KM tools like SharePoint, CMS, Web analytics, and Power Apps/Automate

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

#whereyoubelong