Manage system availability and performance for TOS applications, ensuring 24/7 support, monitoring backups, and performance tuning. Facilitate report creation, integration, and security controls while leading process improvements and providing training.
- Ensure 99.9% system availability for all terminals, and 24/7 support of production system services to ensure the highest standards of availability, resilience, integrity and performance required for TOS application & auxiliary systems like VMT/HHT, RFID, OCR, Web Portals, Weight Scale Integration, PDS / DGPS etc..
- First line to fix problems with the TOS, eg. when TOS is down the whole terminal is down which is a huge business risk; and related end-points, Integration –API.
- Maintain EDI, work with SPOCs and external customers on their needs for reports, EDI etc
- Monitor and ensure the proper documentation of the manual, project documents, change requests etc and approve the final versions.
- Performance monitoring, reporting, and fine-tuning of TOS Application & Configuration.
- Management and maintenance of back-ups & recovery procedure of TOS
- Installation and maintenance of TOS Setup, replication and client environments.
- Reviewing and tuning SQL and PL/SQL code; designing Logics and Reports.
- Security and access control.
- Provision of support and assistance to development team in the design, development, testing, tuning and implementation of TOS database applications
- Creation and maintenance of SQL queries and routines in TOS
- Provisioning of TOS Solution development and testing environments.
- Writing ad-hoc queries based on schema knowledge for various reporting requirements. Writing / tuning data ingestion procedures from external suppliers and partners using PL/SQL, sql loader, 3rd party tools.
- Required to deal with complex data models and object relational database mapping, while producing complex reports
- TOS and related training and familiarization session
- TOS Process improvements and Enhancement recommendation
- Ensure PROD and DR setup and perform recovery testing on defined routines as per business requirements.
- Co-ordinate with SPOC and interact with Zodiac and other team members for Automation software’s.
- All other duties assigned by Head TOS/ Head Shared Service time to time.
- Maintain the software and version at Site.
- Work in shifts for 24x7 support
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