We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
Mavens is a Komodo Health company focused on delivering Salesforce-based solutions that drive workflow and digital engagement across the life sciences industry. The Mavens Managed Services team partners closely with our customers post initial implementation to support long term success with our solutions. Our managed services team serves as trusted advisors who understand both the evolving technology and the business challenges our customers face.
The Managed Services Team Lead role focuses on ensuring the consistent, high-quality delivery of technical services across a portfolio of customers within a practice area (Medical Information, Scientific Publications, or Research & Grants). This role provides senior-level oversight for a team of Managed Services Consultants, acting as an escalation point, subject matter expert, and working manager who drives alignment in how services are delivered, maintains quality standards, and fosters strong customer and team relationships. By combining hands-on engagement with strategic oversight, the Managed Services Lead ensures that customers realize the full value of their partnership with Mavens while enabling their team to grow and succeed.
Build and retain talent
Coaching, performance feedback, and identification of growth opportunities for team members
Own team operations including PTO coverage, customer transitions from implementation, and process improvement initiatives
Create enthusiastically reference able customers
- Minimize disruption and distractions by owning customer success and driving cross-functional alignment (sales, engineering, and implementation teams)
- Proactively anticipate customer needs and seek ways to expand presence and drive additional revenue in existing customers
Be the trusted advisor
- Maintain deep expertise in Mavens products and life sciences industry trends
Optimize operations
- Increase profitability by identifying and applying AI across service delivery
- Pharmaceutical or life sciences industry expertise, with a strong understanding of the technology and business needs specific to this domain.
- Proven experience managing and mentoring a team of consultants or technical professionals, with a track record of developing team members and driving high-quality outcomes, delivering feedback, and creating a team environment.
- Demonstrated ability to manage multiple client engagements simultaneously, serving as a trusted advisor and escalation point while maintaining a high standard of service delivery.
- Strong relationship-building skills with both internal and external stakeholders, and the ability to navigate challenging conversations and expand Mavens’ presence with professionalism and clarity.
- Experience working in managed services environments
- Strong written and verbal skills
Values
If you are wondering if this is the right role for you, ask yourself if you are already a Maven:
- A Maven is open to saying yes and shows good judgment in ambiguity
- A Maven takes accountability and is constantly learning
- A Maven is fearless, resourceful, and scrappy
- A Maven communicates with integrity, empathy, and humility
- A Maven brings energy into the room and gives more than they take
- A Maven in an entrepreneur who creates opportunity and momentum
- A Maven is a craftsman who uses technology to solve business problems
- A Maven makes our customer the hero
Komodo's AI Standard
At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.
Join us in shaping the future of healthcare intelligence.
Where You’ll Work
Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By submitting your application, you acknowledge that you have read and understand Komodo Health’s Privacy Notice for Employees and Contractors.
This notice explains how we collect, use, and retain applicant data.
