Coordinate a team of linguists, manage training and performance, ensure quality oversight, engage with clients, and perform translation tasks as needed.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN RESPONSIBILITIES
Coordinates the team of linguists:
- As a people manager, participates in recruitment, training, work assignment and performance management of the assigned team of linguists
- Monitors achievement of KPIs for self and assigned team
- Identifies training needs for translation teams; creates, maintains and delivers the training program
- Coaches and mentors linguists
- Reviews translations and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client.
- Support linguists in understanding corrections including in the arbitration process
- Supports linguists in asking any questions during production and escalates to Welocalize as needed
- Acts as liaison for terminology, style issues, product features & questions for assigned accounts. Responds to translators’ queries.
- Determines root causes of issues and implements actions for improvement
- Supports the onboarding of new teams (when applicable)
- Identifies and highlights workload or workflow issues and provide solutions to the Welocalize team
- Supports Welocalize initiatives, such as internship and Transforming Talent programs
Quality management planning and execution:
- Supports their own team in working with the Quality Department to monitor the overall linguistic quality and quality planning for the designated accounts
- Helps define and execute on quality expectations per language for the accounts in their remit
- Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations
- Ensures language level quality oversight by KPI tracking and status reporting
- Identifies products, contents that might be a challenge, as well as linguists that might be underperforming, and make recommendations to reallocate products, contents, etc. Communicates translation team assignment preferences to PM team and flags to Quality if linguists need to be replaced.
Client engagement:
- As a Language Lead for their assigned accounts, joins calls with client linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed.
- Documents meetings with the client and follows up with linguists to make sure everybody is aligned
- Makes sure the client feedback is implemented
- Performs direct reviews with SMEs, where applicable
Linguistic production:
- Performs translation and review tasks as required
- Creates and maintains linguistic assets, translation memories and client facing documentation for assigned accounts.
- Communicates asset updates to the linguistic team
- Reviews and evaluates test translations of potential candidates
- Performs LQAs as requested
- Participates in the arbitration process
Requirements:
- Experienced linguist with extensive translation and review experience on various content types
- Native language knowledge in Malayalam.
- Fluent in English
- Leadership and people management skills
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