Learning Experience Designer

Learning Experience Consultant/Designer

So, what does a TaskUs Learning Experience Consultant really do?  Think of yourself as an Architect for TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world’s most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies.  Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. 

You love partnering with people to understand their needs and requirements and come up with creative approaches to make them successful. You care deeply about the overall business and look for ways to add value. You like being part of a team that delivers excellence.  You’re entrepreneurial and resourceful. You’re passionate about making the world a better place. You like being held accountable for your own results. You are also able to balance the needs of your customers against operational targets while at the same time providing world-class service and satisfaction.

Role Accountability and Performance Requirements

Responsibilities:

• Meet with Subject-Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge to support training development

• Determine the level of effort required for all aspects of development 

• Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training decks, interactivity modules, quizzes, activities, etc.)

• Create assessments per the defined assessment strategy

• Supports facilitation of answer validation sessions for fully defensible and aligned assessments as directed by the Training Program Manager

• Review training content created by other team members

• Assist with onboarding and upskilling new Learning Experience Consultants 

• Develop SMART Learning Objectives

• Peer to Peer mentorship and upskilling

Role Requirements

Required and Preferred Qualifications Below:

Must haves:

• BA/BS degree in Learning Development, Instructional Design, Education, or equivalent practical experience.

• At least 5 years of Instructional Design/ Curriculum development experience.

• At least 3 years of experience reviewing the work of others for quality and consistency.

• At least 2 years proven excellence in developing fully ADA-compliant training deliverables.

• At least 2 years experience using e-learning tools (i.e. Articulate, Captivate) to create training content.

• Experience working with fast-paced cutting-edge technologies

• Strong organizational skills.

• Experience with documentation, technical writing, and narrative scripting.

• Tolerance and enthusiasm for working with ambiguity and change.

• Experience with e-learning authoring software; i.e. Articulate storyline, Evolve for course development.

• Experience in corporate education

Nice to haves:

• Experience identifying training needs, defining, and building scalable training solutions to address the needs of a diverse international audience.

• Experience migrating training courses into Cornerstone or other LMS.

• Solid experience planning for and managing several large-scale, complex training projects and coordinating cross-functional stakeholders to deliver quality training materials within deadlines; excellent relationship-building, collaboration, consultation, and influencing skills.

• A team player with a positive attitude; excellent written and oral business communication and people skills.

• Video editing such as Premiere, Finalcut, Camtasia, etc.

• Learning Management System - Cornerstone LMS.

• SQL queries and visualization of key performance metrics.

• Google Docs, Spreadsheets, Slides, Buganizer, Guts in assessments, support, and QA.