Learning Development Mgr

Key Responsibilities

• Partner with onboard leadership and cross-functional teams to design, deliver, and sustain learning solutions that support operational goals, Core Values, and the Princess brand strategy.
• Conduct thorough learning needs analyses using interviews, performance observations, operational data, and guest feedback to identify capability gaps and prioritize training initiatives.
• Lead the design and continuous improvement of shipboard leadership development programs, ensuring content is practical, engaging, and aligned with current business priorities.
• Facilitate high-impact leadership workshops, learning sessions, and team-building activities that strengthen capability, collaboration, and a culture of service excellence.
• Work closely with the Human Resources Learning & Development team to co-create, test, and pilot new training programs, ensuring consistency and readiness for fleetwide rollout.
• Use data-driven insights (e.g., evaluation results, performance metrics, trend analysis) to measure training effectiveness and provide clear recommendations to enhance program quality and outcomes.
• Oversee participant enrollment, attendance tracking, and post-training evaluations to monitor learning impact and inform curriculum updates.
• Support organizational effectiveness and change initiatives by designing learning interventions, communication, and coaching that enable smooth adoption of new processes, systems, and behaviors.

Skills, Knowledge & Expertise

• Bachelor’s degree in Human Resources, Organizational Development, Education, Communications, or a related field; equivalent professional experience may be considered in lieu of a degree.
• Minimum of three (3) years’ experience in learning, training, or organizational development roles, including end-to-end program design, delivery, and evaluation.
• Proven experience facilitating leadership and behavioural skills workshops for diverse audiences, ideally within hospitality, travel, or service-driven environments.
• Strong consulting skills, with the ability to diagnose learning needs, challenge assumptions, and translate business priorities into effective learning solutions.
• Demonstrated ability to build strong, collaborative relationships with leaders and stakeholders at multiple levels.
• Excellent communication and presentation skills in English, both written and verbal, with the confidence to present to groups and senior leaders.
• High level of proficiency in Microsoft Office (PowerPoint, Excel, Word) and familiarity with digital learning tools or learning management systems.
• Strong planning and organisational skills, with the ability to manage multiple programs, timelines, and priorities in a fast-paced environment.
• Resilient, adaptable, and comfortable working in a dynamic, multicultural, shipboard or remote environment.

Job Benefits

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.