Lead the strategy, roadmap, delivery, and profitability of a UPI cross-border remittance product. Responsibilities include developing business requirements, operating processes, risk controls, product documentation, governance, fraud operations, testing, launches, stakeholder communications, and continuous process improvement. The role partners with technology, compliance, risk, operations, legal, finance, business teams, vendors, audit, and project management to increase revenue, reduce losses, improve customer experience, and optimize product margins.
• Create and deliver a business model for UPI – Cross Border Remittances product as well as ensure a competitive product design.
• You will own the remittance product roadmap execution/delivery and help us accelerate growth into new business segments.
• Create business requirement document as well as define and document business and operational processes, audit system changes, support governance and fraud operations. Ensure a robust process creation and execution to ensure risk controls of all types
• Create and deliver competitive proposition across sales process tools, systems
• Ownership for driving overall product P&L and optimization of the P&L by controlling costs and improving product margin
• Ensure creation of product documents and operating rules and regulations for the clients
• Internal engagement across Tech, Compliance, Risk, Operations, Legal, Finance and Business teams. The position will work closely with various departments and vendors to maintain best in class Remittance product and drive optimization in the NIPL Digital remittance product offerings
• Responsible for driving revenue, decrease loss and improving customer experience
• Support new product launches with detailed and regular communication to stakeholders
• Gather information on current business, technical, and functional processes from industry experts and thoroughly document business processes and requirementActively work with the project management team to complete detailed business requirements, assesses impacts of projects, and ensure key tasks are incorporated to project plans.
• Overall Project management and execution including initiating and planning. Engage in project releases and user acceptance testing
• Lead projects to identify control gaps and support continuous process improvement. Works closely with internal audit and stakeholders to conduct reviews to ensure controls are maintained and SLA’s are achieved
• Ensure functional testing and proper processes are in place to minimize exceptions
• Provide accurate and timely communication to stakeholders What you will need to succeed • Proven ability to work cross-functionally, collaborate, influence and work as part of a team
National Payments Corporation Of India (NPCI) Mumbai, Maharashtra, IND Office
The Capital, B Wing, 10th Floor,, Bandra Kurla Comple, Mumbai, Maharashtra , India, 400051
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