Lead and manage IT teams delivering infrastructure, applications, security, and support. Drive digital transformation, cloud adoption (AWS/Azure), compliance in regulated environments, stakeholder engagement, budgeting, and change management while overseeing SDLC and DevOps practices.
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Description Profile: IT Manager - Business Partnering, Digital TransformationExperience: 12+ yearsQualification: BE/MCA/BTech/Graduate in ITFocus Track: Business Partnering, Product Management, AI & AutomationTarget Profile: Background in Product Organization with a strong business-to-tech execution mindset.Position OverviewThermo Fisher Scientific’s IT Business Partner organization is seeking a Manager IT will lead the end-to-end execution of digital transformation, product applications, process automation, and intelligent workflows across India & South Asia. Serving as a key interface between functional teams and technology, this role manages the product life cycle of regional platforms, drives artificial intelligence, elevates the customer experience (CX). The ideal candidate brings a structured product management framework to prioritize backlogs aligned with business priorities, optimize end-user and customer experiences, and deploy scalable digital solutions across Commercial, Finance, and Operations.This role requires a forward-thinking professional who thrives in a collaborative environment and can drive the optimization and innovation of digital solutions that align with our evolving business needs in the life sciences and manufacturing domain.Key ResponsibilitiesBusiness Partnering, Process Transformation, AI, ML & Intelligent Automation, Application Modernization & Core Ecosystems- Partner closely with functional/corporate teams (Commercial, Service, Supply Chain, and Finance) to capture operational pain points, map user journeys, and translate business intent into clean product requirements and user stories.
- Optimize core workflows across multi-divisional matrices, transforming manual operational tasks into highly streamlined, scalable digital processes.
- Lead the practical implementation of AI, advanced analytics, and predictive models to enhance customer experience, generate digital revenue, optimize operations, and improve decision-making.
- Drive the lifecycle of internal platforms, applying product development methodologies to translate business intent into product features, technical requirements, and scalable architecture templates across region and global.
- Oversee execution tracking, risk management, and timeline discipline for transformation programs, taking accountability for completing projects within assigned budgets and resource.
- Customer Experience Innovation: Design, launch, and optimize digital touchpoints and customer-facing interfaces to simplify user journeys, enhance and improve engagement channels.
- Pilot and scale enterprise GenAI adoption patterns, and smart workflows using Python and Low-Code/No-Code platforms.
- Application Modernization: Support the functional evolution and technical up-leveling of core business applications, including CRM suites (Salesforce / SFDC).
- Partner with global architecture, infrastructure, to ensure all regional applications align with global enterprise architecture and data governance principles.
- Education: Bachelor’s degree in IT, Computer Science, Engineering, or a related field. Experience in life science/health care /medtech is highly preferred.
- Experience Range of 10–12 years of progressive experience in Business Technology, Product Management, Digital Transformation, or Automation Engineering.
- Proven track record working within a matrix product-centric org, demonstrating clear expertise in backlog grooming, user experience (UX/CX) mapping, and agile release management.
- Hands-on understanding of Large Language Models, prompt engineering, chatbot infrastructure, and practical proficiency in Python development for building automation and integrations.
- Core Competencies: Strategic thinking, Customer Experience (CX) design, matrix stakeholder management, high business acumen, digital leadership, change management, and continuous improvement mindset.
Thermo Fisher Scientific Greater Mumbai, Maharashtra, IND Office
Delphi Building, CTS No. 12/1 to 12/4 - Village Powai 1st Flr, C wing, Greater Mumbai, Maharashtra, India, 400076
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