Manage end-to-end resource planning, demand forecasting, capacity allocation, staffing, bench utilization, and global deployment across IT service delivery and project operations. Coordinate with delivery, HR, recruitment, vendors, and leadership to fulfill staffing needs, support talent development, and improve utilization and retention. Oversee workforce reporting, KPI dashboards, PMO governance, billing documentation, SOWs, timesheets, and compliance while providing strategic workforce insights.
Resource Management Group
Job Summary
We are seeking an experienced Resource Manager with strong expertise in demand pipeline management, capacity planning, and end-to-end staffing across IT Service Delivery & Project Management operations. The role involves managing resource allocation, optimizing bench utilization, and collaborating with cross-functional teams to ensure timely fulfillment of project staffing needs while maintaining operational efficiency.
Preferred Qualifications
- Bachelor’s degree in Engineering or related field
- 6–12 years of experience in Resource Management / PMO / Workforce Planning
- Experience in IT services, especially IT Infrastructur, Cloud, Cyber Security domains
Key Responsibilities
Resource & Workforce Management - Planning & Allocation
- Manage end-to-end resource lifecycle including demand forecasting, capacity planning, staffing, and deployment for incoming and ongoing projects.
- Perform demand-supply analysis and ensure timely fulfillment of project requirements.
- Allocate resources based on skillsets, availability, and business priorities.
- Ensure optimal bench utilization through internal movement, reskilling, and cross-skilling initiatives
- Track and fulfill resource requests (RRs) across onsite and offshore locations
- Monitor demand-supply gaps and proactively address staffing challenges
Demand Planning & Capacity Optimization
- Validate demand pipelines and forecast workforce requirements
- Align resource allocation with business priorities across IT Infrastructure Projects and Service Delivery operations
- Develop quarterly and long-term workforce strategies in collaboration with leadership
Stakeholder & Vendor Management
- Collaborate with Delivery Managers, Talent Acquisition, and Account Teams for demand fulfillment.
- Act as a primary point of contact for staffing across business units and geographies.
- Partner with leadership to drive workforce planning and revenue maximization.
- Act as SPOC for key accounts and coordinate with delivery, recruitment, and practice teams
- Collaborate with HR and external vendors for hiring and onboarding
- Conduct regular governance meetings with stakeholders for demand-supply alignment
Bench & Utilization Management
- Manage bench resources and ensure their transition into billable roles.
- Identify opportunities for internal deployment and minimize unbilled workforce.
- Drive utilization metrics and optimize productivity.
Talent Development & Retention
- Work with competency managers on upskilling, reskilling, and cross-skilling initiatives.
- Facilitate Internal Job Rotation (IJR) programs.
- Implement strategies to retain pre-separation employees and reduce attrition.
- Drive employee engagement initiatives and address concerns
- Support skill development through training, reskilling, and cross-training programs
- Foster a collaborative and high-performance work environment
Global Staffing & Operations
- Support global staffing needs including APAC regions (Malaysia, Singapore).
- Handle onsite resource coordination including visa and immigration processes.
- Manage staffing across multiple domains: Banking, Healthcare, Insurance, Logistics, etc.
Process & Tools
- Use workforce management tools like Oracle Fusion HCM for candidate proposals and requisition creation.
- Maintain accurate data on resource requests, allocations, and job descriptions.
- Contribute to internal systems and applications (e.g., GTD tools).
Reporting & Analytics
- Create dashboards and reports using Excel, and other tools
- Track KPIs such as utilization, fulfillment metrics, attrition, and pipeline health
- Provide actionable insights to leadership for strategic decision-making
Tools & Technologies
- Power BI, MS Excel, MS PowerPoint, MS Access
- Resource Management Tools (e.g., ORC Fusion, Dashboards)
PMO & Financial Governance
- Manage project compliance, documentation, and reporting
- Oversee billing processes, invoice tracking, and financial reporting
- Handle Statements of Work (SOW), work orders, and timesheet approvals
- Ensure adherence to project governance frameworks and audit requirements
Employee Engagement & HR Support
- Guide employees on career development and project assignments.
- Resolve resource-related conflicts ensuring minimal impact on delivery.
- Support HR functions including performance discussions and employee relations.
Core Skills
- Resource Management & Workforce Planning
- Stakeholder & Client Management
- Demand Fulfillment & Staffing Strategy
- Bench Management & Utilization Optimization
- Talent Development & Retention
- Global Resource Coordination
- Conflict Resolution & Employee Engagement
Black Box Navi Mumbai, Maharashtra, IND Office
MIDC Industrial Area, Airoli , Navi Mumbai, Maharashtra, India, 400708
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