Working Days: Monday – Saturday
Work Mode: 100% Work from Office
Location: Lower Parel, Mumbai
About IIDE
IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
About the Role
As the Lead – Academic Counsellor (Mumbai) at Lower Parel, Mumbai, you will play a pivotal role in managing and mentoring a team of academic counselors to drive student enrollments and deliver an exceptional counseling experience. This role involves overseeing team performance, strategizing lead conversion efforts, resolving escalated student concerns, and ensuring achievement of enrollment and revenue targets while maintaining a student-first approach. You will collaborate with cross-functional teams and leadership to optimize counseling operations and uphold high standards across student engagement processes.
What You’ll Do
● Team Management & Leadership:
○ Lead, mentor, and motivate a team of 6–10 academic counselors to achieve performance goals.
○ Conduct regular performance reviews, provide actionable feedback, and implement performance improvement plans.
○ Organize training sessions to upskill team members on counseling strategies, CRM usage, and product knowledge.
● Strategic Planning & Execution:
○ Plan and execute strategies to achieve weekly and monthly enrollment targets.
○ Monitor and improve team KPIs, including lead response time, talk time, and conversion metrics.
○ Collaborate with marketing and operations teams to align lead quality with business and batch requirements.
● Sales & Counseling Oversight:
○ Supervise counseling sessions to ensure high-quality student and parent engagement.
○ Personally manage high-stake or escalated student interactions to ensure successful conversions and issue resolution.
○ Provide data-driven insights to management and contribute to process optimization initiatives.
● Reporting & Analytics:
○ Track team performance using CRM dashboards and sales analytics tools.
○ Generate and present performance reports, highlighting trends, opportunities, and areas for improvement.
○ Ensure CRM discipline, accurate data entry, and effective lead management across the counseling team.
● Additional Duties:
○ Oversee team revenue contribution and ensure achievement of collective targets.
○ Maintain operational efficiency, including average team call connectivity (60–80 calls per counselor/day) and 2–3 hours of talk time.
○ Ensure timely and effective resolution of escalated student concerns.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who You Are
● Must-Have:
○ 3–5 years of experience in sales or counseling, with at least 1 year in a team lead or supervisory role, preferably within EdTech.
○ Proven track record of managing teams, coaching performance, and achieving group targets.
○ Strong command of written and spoken English with excellent interpersonal and communication skills.
○ Ability to drive high-performance sales teams while maintaining a student-centric counseling approach.
○ Hands-on experience with CRM tools, sales dashboards, and performance tracking systems.
○ Candidate must be residing in Mumbai.
● Should Have:
○ Excellent problem-solving abilities and the capacity to manage pressure in a high-performance environment.
○ Strong understanding of sales funnels and customer journeys within the education domain.
● Nice to Have:
○ Background in digital marketing education or student counseling.
○ Relevant certifications in counseling, education, or sales management.
Why Join IIDE?
Work with one of India’s fastest-growing digital education brands.
Gain leadership exposure while driving end-to-end student counseling and enrollment strategies.
Be part of a collaborative, high-growth work environment focused on innovation and performance.
Opportunity to mentor and build high-performing counseling teams while making a meaningful impact on learners’ careers.
Who You’ll Thrive As
You’re someone who:
Thrives in a fast-paced, target-driven environment.
Enjoys mentoring teams and driving performance through coaching and accountability.
Is highly student-focused and passionate about guiding learners toward career success.
Uses data and insights to improve team efficiency and conversion outcomes.
Communicates effectively and collaborates seamlessly with cross-functional teams.
