Serve as primary client contact to ensure retention and growth. Develop account strategies, identify upsell/cross-sell opportunities, run business reviews, and coordinate delivery with engineering and product teams. Translate technical requirements, handle escalations, provide post-delivery support, and ensure timely project execution and alignment with client goals.
Client Relationship Management
- Serve
as the primary point of contact for key clients, ensuring long-term
satisfaction and retention.
- Build
and maintain strong, trust-based relationships with client stakeholders,
including technical and business teams.
- Understand
clients' business goals, technical requirements, and challenges to
recommend appropriate solutions.
Account Growth & Strategy
- Identify
opportunities for upselling, cross selling, and new solution adoption
within existing accounts.
- Develop
and execute strategic account plans to meet revenue and growth targets.
- Conduct
periodic business reviews with clients to ensure continuous value
delivery.
Project Coordination & Delivery Oversight
- Collaborate
closely with internal engineering, product, and delivery teams to ensure
successful project execution.
- Translate
client needs into actionable technical requirements for development teams.
- Monitor
project progress, address issues proactively, and ensure timely delivery
of milestones.
Technical Understanding
- Leverage
software development knowledge to engage in technical discussions with
clients and internal teams.
- Provide
insights on feasibility, timelines, technology stacks, and solution
architectures when required.
- Act
as a bridge between technical and non‑technical stakeholders.
Issue Resolution & Support
- Handle
escalations efficiently and ensure quick resolution of client concerns.
- Provide
ongoing post‑delivery support and ensure continuous alignment with client
expectations.
Requirements
Technical Skills
- Bachelor’s/Master’s
degree in Computer Science, IT, Engineering, or related field.
- Minimum 5 years of experience in software development or technical account
management roles.
- Solid
understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile
apps), and agile methodologies.
- Ability
to translate complex technical concepts into understandable business
language.
Soft Skills
- Excellent
communication and presentation abilities.
- Strong
negotiation, client management, and interpersonal skills.
- Proven
ability to manage multiple accounts and priorities simultaneously.
- Analytical
mindset with strong problem-solving skills.
Preferred Qualifications
- Prior
experience in IT services, SaaS, or product-based environments.
- Experience
dealing with enterprise-level clients.
- Understanding
of project management tools and CRM platforms.
Benefits
- Opportunity
to work closely with top-tier clients and cutting-edge technology teams.
- Collaborative,
innovative, and growth-driven environment.
- Competitive
compensation and performance-based incentives.
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