Manage and grow strategic travel agency accounts by driving revenue, increasing product adoption, identifying expansion opportunities, conducting business reviews, and resolving partner concerns. The role requires collaboration with Sales, Operations, and Support teams, monitoring market and competitor trends, preparing account plans and forecasts, promoting new products and offers, and achieving revenue targets.
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Key Account Manager
Location: Gurgaon
Experience: 6-10 years
Education: Graduate
Job Summary:
We are looking for a dynamic and customer-focused Key Account Manager (KAM) to manage and grow relationships with strategic travel agency partners. The role involves driving revenue growth, increasing partner engagement, identifying business opportunities, and ensuring exceptional service delivery across assigned accounts
Job Responsibilities:
- Manage and develop relationships with key travel agency partners.
- Drive revenue growth and maximize business from assigned accounts.
- Analyze account performance and identify opportunities for business expansion.
- Increase partner adoption of TripJack products and services.
- Conduct regular business reviews and performance discussions with partners.
- Collaborate with Sales, Operations, and Support teams to enhance partner experience.
- Resolve partner concerns and ensure timely issue resolution.
- Promote new products, features, offers, and marketing initiatives.
- Monitor market trends, competitor activities, and customer requirements.
- Prepare account plans, business forecasts, and performance reports.
- Achieve monthly, quarterly, and annual revenue target.
Required Skills & Qualifications:
- Graduate/Postgraduate (Travel & Tourism preferred).
- 3–6 years of experience in Key Account Management or B2B Travel Sales.
- Strong relationship management and account growth skills.
- Good understanding of travel products and booking platforms.
- Excellent communication, presentation, and negotiation skills.
- Proficiency in MS Excel, PowerPoint, and CRM tools.
- Target-oriented with strong analytical and problem-solving abilities.
- Experience with Travel Tech Platforms, OTAs, GDS, DMCs, or Airline Sales preferred.
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