Lead enterprise merchant account management for Paytm’s online payments business. Manage strategic client relationships, own account P&L, drive retention, revenue growth, upsell, and cross-sell, and lead a team of account managers. Oversee negotiations, SLAs, escalations, performance analysis, forecasting, and collaboration with product, technology, operations, risk, and compliance teams.
About Paytm Group:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store.
Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About Paytm Payments Services (PPSL):
PPSL enables thousands of online merchants to offer world class frictionless payment experience to their customers. We are present across large enterprises and startups including well known unicorns alike. We strive to take payments beyond an enabler and an instrument to drive revenue and user growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI as it allows only authorized entities to conduct PA PG (Payment Aggregator Payment Gateway) business. This team is responsible for growing the penetration of Paytm’s PA PG business in the Indian merchants.
About the role:
We are looking for a highly driven Enterprise Sales professional with a strong hunting mindset to acquire and onboard new enterprise merchants for Paytm Payment Gateway. This is primarily a new business acquisition role focused on identifying, engaging and closing enterprise opportunities. While account nurturing forms part of the role, the primary expectation is consistent new merchant acquisition, revenue generation and market expansion.
Expectations/ Requirements:
● Drive new enterprise merchant acquisition by identifying, prospecting and closing strategic accounts.
● Own the complete sales lifecycle from lead generation, hunting, solutioning, commercial discussions and merchant onboarding.
● Generate new business opportunities through self-sourcing, networking, referrals and market intelligence.
● Build and maintain a healthy pipeline of enterprise prospects to consistently achieve acquisition targets.
● Engage CXOs and decision makers to understand business needs and position Paytm Payment Gateway solutions.
● Manage relationships with newly acquired merchants during onboarding and activation.
● Drive upsell and cross-sell of UPI, Cards, Net Banking, Wallets, EMI and other payment solutions.
● Partner with Product, Technology, Operations and Integration teams for successful merchant onboarding.
● Monitor GMV, transaction trends and revenue growth across acquired merchants.
● Negotiate commercials and contracts while ensuring timely closures.
● Track competition, market trends and white-space opportunities.
● Deliver monthly and quarterly acquisition, activation, GMV and revenue targets.
Qualifications & Skills
● Bachelor's degree (MBA preferred).
● 5+ years of Enterprise Sales, New Business Development, Merchant Acquisition or Strategic Sales experience in Payments, FinTech or BFSI.
● Proven track record of enterprise hunting and achieving acquisition targets.
● Excellent stakeholder management, consultative selling, negotiation and presentation skills.
● Understanding of Payment Gateway, Merchant Acquiring, UPI, Cards and Digital Payments ecosystem (preferably)
Superpowers/ Skills that will help you succeed in this role:
● Strong hunter mindset with passion for acquiring new enterprise merchants.
● Comfortable with outbound prospecting and CXO engagement.
● Experience in enterprise payments/fintech preferred.
● Candidates seeking predominantly account management/farming roles may not find this role aligned.
Location - Noida, Mumbai, Bangalore & Chennai
Why join us:
We give immense opportunities to make a difference and have a great time doing that. You are challenged and encouraged here to do meaningful work for yourself and customers/clients. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be.
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital
lending story is brewing here. It’s your opportunity to be a part of the story!
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