Build, optimize, and maintain CRM workflows and business automations using platforms such as Zoho CRM, LeadSquared, Salesforce, Make, and n8n. Manage API, webhook, and system integrations; create dashboards and reports; ensure data accuracy; troubleshoot failures; document workflows; and collaborate with Sales, Marketing, and Operations teams to implement process improvements.
Job description
Work Timings: 10:15 AM 7:15 PM
Working Days: Monday to Friday & Alternate Saturdays (1st and 3rd Saturdays will be working; 2nd, 4th and 5th Saturdays will be off)
Work Mode: Work from Office
Location: IIDE Corporate Office, Lower Parel
About IIDE
IIDE is India’s leading digital business school, offering programs in digital marketing, AI, and business. With a focus on practical, experiential learning, we help students and professionals build future-ready careers. Backed by 500,000+ learners and industry experts, we have campuses in Mumbai and Delhi and a growing global presence.
About the Role:
We are looking for a Junior Business Process Development Executive with hands-on experience in CRMs, along with exposure to automation tools like Make, n8n, or similar platforms. This role involves building, optimizing, and maintaining business workflows, as well as supporting reporting and data visibility across the organization.
Key Responsibilities:
- Analyze existing business processes and identify opportunities for automation and optimization
- Build and manage workflows on CRM applications (Zoho CRM, Leadsquared, Salesforce or similar platforms)
- Develop and maintain automations using tools like Make (Integromat), n8n, or similar platforms
- Work on data flow between systems using APIs, webhooks, and integrations
- Create and maintain dashboards and reports using Zoho Analytics or Lookerstudio
- Ensure data accuracy, consistency, and reliability across systems
- Collaborate with cross-functional teams (Sales, Marketing, Operations) to gather requirements and implement solutions
- Troubleshoot automation failures and system issues proactively
- Document workflows, automations, and reporting structures
Required Skills & Qualifications:
- 1 - 2 years of experience with CRMs (Zoho CRM, Leadsquared, Salesforce or similar platforms)
- Hands-on experience with at least one automation tool (Make, n8n, Zapier, or similar)
- Working knowledge of Lookerstudio, Zoho Analytics or similar platforms for dashboarding and reporting
- Basic understanding of APIs, webhooks, and system integrations
- Familiarity with Deluge or SQL scripting (basic level preferred)
- Strong analytical and problem-solving skills
- Good communication and stakeholder management skills
Good to Have:
- Experience in CRM workflows, lead lifecycle management, and marketing/sales automation.
- Exposure to database concepts and data structuring
- Understanding of event tracking or user journey mapping
Key Traits:
- Structured and process-oriented thinking
- Strong attention to detail
- Proactive ownership and execution mindset
- Willingness to learn and adapt quickly
What Youll Gain:
- Hands-on experience in building scalable automation systems
- Exposure to cross-functional business processes
- Opportunity to work on real-world integrations and reporting systems
- High ownership and growth in a systems-driven environment
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