Position: Associate Admission Manager
Location: Thane, Mumbai
Department: Admissions / Inside Sales
Working days: 6 days WFO
About the Company:
ITvedant is India's one of the most recommended IT training Institutes. We have experience of over 13+ years in IT training with quality education and also provide placement assistance to our students.
We have trained about 40,000+ students and have tie-ups with 5000+ companies. we have branches all over India and a team of experienced Full-Time corporate trainers. Kick start your career with us and we will help you in decoding your dreams towards a better future.
Key Responsibilities
1. Team Management & Performance:
● Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly admission targets.
● Monitor team performance, call quality, and conversions; provide regular feedback and coaching.
● Conduct training sessions to enhance communication, counselling, and sales skills of the team.
2. Lead Management & Conversion:
● Oversee the handling of leads generated through various sources (digital, branch, walk-ins, referrals, etc.).
● Ensure timely follow-up and effective counselling to convert inquiries into enrollments.
● Track daily lead status, monitor CRM updates, and ensure adherence to calling protocols.
3. Admission Counselling Support:
● Ensure the telecalling team provides accurate information about courses, eligibility, and admission
procedures.
● Maintain a student-first approach while resolving queries and building trust with prospective students.
4. Coordination with Sales & Branch Teams:
● Collaborate with the admission counsellors, sales, and marketing teams to align communication and outreach.
● Coordinate with branch teams for updates on enrollments, events, and admission drives.
5. Reporting & Analysis:
● Prepare daily and weekly reports on team performance, call metrics, and conversion ratios.
● Analyze data to identify areas of improvement and implement corrective actions.
6. Process Improvement:
● Suggest and implement strategies to enhance calling efficiency and lead conversion.
● Maintain discipline and adherence to organizational policies and targets.
Qualifications & Skills
● Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).
● 2–5 years of experience in managing telecaller or telesales teams, preferably in the education or training sector.
● Strong communication, leadership, and people management skills.
● Proficiency in CRM tools and MS Excel for reporting.
● Target-driven with the ability to handle pressure and motivate a team.
● South Language Speaking
Additional Requirements
● Should be open to working from the Thane Head Office.
● Ability to work in a fast-paced, goal-oriented environment.
