Responsible for delivering and maintaining applications and IT services, including custom development and vendor product customization. Defines ITIL roles and processes: Change Advisory Board, Change Manager, Configuration Manager, ECAB, Knowledge Manager, Project/Release/Test Managers to manage changes, releases, configurations, knowledge, and testing to protect live environments and enable efficient service delivery.
Company Description
Bringle Academy
www.bringleacademy.com
Job DescriptionApplication Developer
- The Application Developer is responsible for making available applications and systems which provide the required functionality for IT services.
- This includes the development and maintenance of custom applications as well as the customization of products from software vendors.
Change Advisory Board (CAB)
- A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes.
- This board is usually made up of representatives from all areas within the IT organization, the business, and third parties such as suppliers.
Change Manager
- The Change Manager controls the lifecycle of all Changes.
- His primary objective is to enable beneficial Changes to be made, with minimum disruption to IT services.
- For important Changes, the Change Manager will refer the authorization of Changes to the Change Advisory Board (CAB).
Configuration Manager
- The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services.
- To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.
Emergency Change Advisory Board (ECAB)
- A sub-set of the Change Advisory Board who makes decisions about high impact Emergency Changes.
- Membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.
Knowledge Manager
- The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
- His primary goal is to improve efficiency by reducing the need to rediscover knowledge.
Project Manager
- The Project Manager is responsible for planning and coordinating the resources to deploy a major Release within the predicted cost, time and quality estimates.
Release Manager
- The Release Manager is responsible for planning and controlling the movement of Releases to test and live environments.
- His primary objective is to ensure that the integrity of the live environment is protected and that the correct components are released.
Test Manager
- The Test Manager ensures that deployed Releases and the resulting services meet customer expectations, and verifies that IT operations is able to support the new service.
All your information will be kept confidential according to EEO guidelines.
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Operate and improve enterprise multi-cloud platforms across AWS, Azure, Kubernetes, and hybrid environments. Lead complex incident resolution, reliability engineering, CI/CD troubleshooting, observability, security operations, infrastructure-as-code, and automation initiatives. Build self-healing and AIOps-driven workflows, support DevSecOps practices, manage cloud and container infrastructure, and drive root cause analysis and operational excellence. Serve as an escalation point for L1 teams while following ITIL incident, change, and problem-management practices.
Top Skills:
ArgocdArmArtifactoryAWSAws CodepipelineAzureAzure DevopsBashBicepCloudFormationCspmDatadogDockerDynatraceElkFluxGithub ActionsGitlab CiGoGrafanaHelmIamIstioItilJenkinsKubernetesKustomizeLinkerdMicrosoft DefenderNexusOpenshiftPkiPowershellPrisma CloudPrometheusPythonRest ApisSplunkTerraformWiz
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Develop and configure ServiceNow solutions across HRSD, HAM, SAM, ITSM, CMDB, and related modules. Build service catalogs, workflows, integrations, data migrations, reports, dashboards, and automated tests. Collaborate with stakeholders to translate business needs into technical solutions, maintain documentation, ensure platform security and stability, and drive continuous improvements.
Top Skills:
AgileAtfCmdbCSSHamHrsdHTMLItilItsmJavaScriptNow Assist Virtual AgentPerformance AnalyticsSamService CatalogServicenowXML
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Provides Tier 1 and Tier 2 technical support to global users through ticketing, chat, and video channels. Troubleshoots macOS, Windows, hardware, software, connectivity, and enterprise applications. Manages onboarding, offboarding, device provisioning, and account access. Documents and resolves tickets, participates in global on-call rotations, escalates complex issues, and supports IT process improvements and knowledge management.
Top Skills:
AutomoxFreshserviceGoogle SuiteGoogle DriveItilJAMFmacOSMicrosoft IntuneSlackWindowsWorkspace OneZoomZoom Rooms
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
