At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you on this role
The ISC Improvement Leader is responsible for defining and leading the end-to-end improvement strategy across Integrated Supply Chain and Customer Service operations, with accountability for delivering sustained impact on service performance, cost-to-serve, working capital, and operational reliability, including enabling business growth, improving profitability, and strengthening customer outcomes through supply chain excellence.
Operating as an integral member of the regional leadership team, this role plays a key role in shaping and driving business and operating priorities, influencing operating strategy, and ensuring alignment between commercial objectives and supply chain execution. The role drives transformation at scale by translating strategic priorities into a structured improvement portfolio, governing execution, and ensuring disciplined implementation and sustainment.
Working closely with Operations Leadership, Commercial Excellence, Planning, Logistics, Digital, Capability, Quality, and IT teams, including engagement with global and regional leadership on strategic supply chain priorities, the ISC Improvement Leader sets direction, establishes governance, and drives decision-making across complex, multi-boundary initiatives. The role ensures that improvements are embedded into core operations, sustained over time, and translated into tangible business outcomes while simultaneously strengthening organizational capability.
Role Summary
The Improvement Leader is a strategic regional leadership role responsible for driving end-to-end improvement across Customer Service (Integrated Supply Chain) operations. The role serves as the bridge between business and functional strategy and operational execution, identifying opportunities to simplify processes, support digital adoption, improve customer experience, and deliver measurable business and functional value through improved service, productivity, change management, and operational execution.
Responsibilities
- Lead end-to-end supply chain and customer service transformation, driving process excellence, service reliability, cost efficiency, working capital optimization, and business growth.
- Champion customer-centric improvements by leveraging Voice of Customer (VOC) insights to enhance customer experience, satisfaction, and operational performance.
- Drive cross-functional alignment and governance across Commercial, Operations, Planning, Logistics, and Quality teams to translate business strategy into operational execution.
- Own and deliver a portfolio of strategic transformation programs, ensuring disciplined project execution, risk management, value realization, and adoption of continuous improvement methodologies.
- Leverage data, analytics, and digital solutions to identify improvement opportunities, enable informed decision-making, and deliver measurable business outcomes.
- Build organizational capability and lead change management by developing high-performing teams, embedding a continuous improvement culture, and driving sustainable adoption of transformation initiatives.
Qualifications
- Bachelor’s degree in engineering, Science, or Commerce from a top-tier or leading college, institute, or university. An MBA in Operations, Supply Chain, Business Administration, or an equivalent discipline is preferred.
- 15+ years of progressive experience in Supply Chain, Customer Service, Logistics, Planning, or related operations, including leadership of cross-functional transformation initiatives.
- Proven track record of leading large-scale, cross-functional transformation initiatives with measurable business impact.
- Strong expertise in structured problem solving, process excellence, and operational performance management.
- Demonstrated ability to operate effectively as part of a leadership team influencing business and operational outcomes.
Your Skills
- Lead large-scale global transformation initiatives within multinational and multicultural organizations, supported by certifications such as Lean Six Sigma Black Belt/Master Black Belt, PMP, CSCP, or equivalent.
- Drive strategic business alignment by connecting supply chain improvement initiatives to business growth, customer experience, operational excellence, and regional leadership priorities.
- Leverage deep end-to-end supply chain expertise across planning, customer service, logistics, and fulfilment to optimize performance throughout the value chain.
- Influence and collaborate across functions by building strong stakeholder relationships, leading governance forums, and driving enterprise-wide decision-making without direct authority.
- Lead complex programs and portfolios through structured governance, risk management, KPI tracking, resource prioritization, and disciplined execution to deliver sustainable business results.
- Utilize data, analytics, and continuous improvement methodologies to identify opportunities, drive fact-based decisions, and implement scalable, repeatable, and measurable improvements.
- Build organizational capability and deliver measurable impact through team development, change leadership, process standardization, digital adoption, improved customer service KPIs, employee engagement, stakeholder satisfaction, and accelerated value realization.
Additional Notes
- To support global operations, the ability to work across alternate time zones is required (North America, EMEAI, LAA, and APAC).
- Relocation support is not provided for this role.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
