Own and support enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI. Responsibilities include platform administration, configuration, upgrades, patching, user and security management, CI/CD deployment pipelines, monitoring, performance optimization, and infrastructure coordination. The role also develops dashboards, manages data connections and refreshes, supports releases across QA and production, and provides rotational overnight, weekend, and holiday on-call coverage.
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
OVERVIEW
- Support the global Enterprise Reporting and Analytics team in managing and enhancing enterprise-supported reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
- This role carries primary ownership of one or two reporting platforms, covering application maintenance, configuration, support, and roadmap planning.
- The individual will help deliver reliable reporting capabilities, partner with infrastructure and data teams, guide internal users, and drive adoption of standards and best practices across the reporting ecosystem.
KEY ACCOUNTABILITIES
- Required to support and maintain enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI and own the operational health and stability of assigned platforms.
- Configure platforms, manage users and security, support licensing, and resolve break-fix issues and performance improvements.
- Deliver reporting-platform work in projects while coordinating with Enterprise Applications, BASIS, OS, hardware, and network teams.
- Plan, execute, and validate Tableau Server administration tasks including version upgrades and patch deployments. Manage site configurations, data source connections, extract refresh schedules, and subscription management.
- Perform pre-upgrade assessments and compatibility checks and coordinate with infrastructure teams for underlying OS and middleware upgrades.
- Design, build, and maintain CI/CD pipelines for automated deployment of Tableau content, platform configurations, and infrastructure changes.
- Manage release packaging, change preparation, deployment to QA and Production, and post-deployment validation.
- Coordinate and execute periodic OS-level security patching, middleware upgrades, and application-server updates for reporting-platform hosts.
- Enhance platform monitoring capabilities by creating alerting policies and building dashboards to track platform health, usage trends, extract performance, and capacity utilization.
MINIMUM QUALIFICATIONS
- Hold a full-time graduation from an accredited university.
- Bring a total of minimum of 6 yrs of IT experience with relevant minimum of 4 years of experience in supporting reporting, analytics, or other enterprise application platforms.
- Develop and support complex reports, dashboards, and visualizations using Tableau, Metric Insights, SAP BusinessObjects, Power BI, or Looker.
- Work with complex data sources including SAP HANA, Oracle, SQL Server, or Google BigQuery, including semantic layer development and basic PL/SQL.
- Set up and configure platforms using automation and configuration management tools while demonstrating strong communication, problem-solving, and collaboration
PREFERRED QUALIFICATIONS
- Having experience with multiple reporting and analytics tools for maintenance and support including Tableau, Metric Insights, SAP BusinessObjects, Power BI, or Looker will be a preferred advantage
- Have exposure to tools such as CDSW and R-Studio Connect.
- Familiarity with GitOps practices, ArgoCD, Helm, or Kubernetes-based deployment patterns.
- Develop and maintain Terraform modules for Infrastructure as Code (IaC) to host reporting platforms.
- Knowledge of certificate lifecycle management, secrets management, and identity and access management.
- Experience in scripting and automation using Python, Bash, or PowerShell for operational task automation, data processing, and platform management.
- Ability to leverage AI capabilities where they deliver business value to improve support, operations, and user productivity.
- Certification in reporting platform administration in any of - Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
SUPPORT REQUIREMENT
- US business hours support: The role requires providing extended off-office hours shift coverage and overnight and weekends/holidays on-call support on weekly rotational basis.
ELIGIBILITY
Applicants must meet minimum age qualifications in the country in which the job is located.
General Mills Mumbai, Maharashtra, IND Office
Mumbai, India
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