The Information Analyst will gather and analyze data from various sources, generate reports on SLA performance, and maintain documentation related to data analysis processes.
Company Description
Greetings from Saira Jobs!
We are currently recruiting for a 'Information Analyst' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!
Key Responsibilities:
- Data Collection: Gather data from various sources, including monthly SLA reporting, Raw data files, BI Dashboards, Transformation benefits.
- Data Analysis: Analyze SLA data / Transformation benefits to identify patterns, and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization.
- Reporting: Generate and present reports on SLA performance, Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization.
- Documentation: Prepare and maintain documentation related to data analysis processes and findings.
Education: Bachelor’s degree in related field. | Fresher
Skills and Qualifications:
- Technical Skills: Proficiency in data analysis tools and software (e.g. MS Word, Excel, PowerPoint, Power BI, MS Access, Copilot etc.).
- Analytical Skills: Strong ability to analyze complex data sets and generate actionable insights.
- Communication Skills: Excellent verbal and written communication skills to present data findings effectively.
Stipend: 15k / month
Work mode: Hybrid
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