This role supports the maintenance and optimisation of Workday HCM and related HR systems, ensuring data integrity, efficient operations, and a positive user experience. The Analyst contributes to system enhancements, testing, audits, and day-to-day support while resolving Tier 1 global inquiries and escalating more complex issues as needed.
The role also involves supporting users through training, managing global mailbox requests, and assisting with system improvements to strengthen overall service delivery.
Provide timely triage, resolution, or escalation of global tickets and mailbox requests
Maintain HR systems through data fixes, mass updates, and routine system administration
Conduct weekly, monthly, and quarterly audits to ensure data accuracy and consistency
Support testing of system enhancements, updates, and new functionality
Assist in interface/integration issue resolution in collaboration with IT
Execute system updates (e.g., cost centres, organisations, locations, reporting structures)
Prepare and analyse reports, ensuring accuracy of data and insights
Support HR and Payroll audits (e.g., compensation, job changes)
Deliver basic user training and support documentation
Create and maintain reports, including ad hoc reporting as needed
Know foundational Workday information (e.g., business process, extract data/reports, EIB uploads, issue resolution)
Contribute to process improvements and system clean-up activities
Participate in projects and initiatives to enhance HR system effectiveness
1–3 years of Workday or HCM system experience (required)
Effective written and verbal communication skills
Strong attention to detail with a focus on data accuracy and quality
Basic understanding of HR processes and data flows
Ability to learn systems quickly and work comfortably with data
Strong organisational and time management skills
Analytical mindset with the ability to interpret and communicate data
Customer-focused with strong service orientation
Ability to work collaboratively in a global, cross-functional environment
Comfortable adapting in a fast-paced and evolving environment
Intermediate Excel skills
At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
