The role involves managing HR tech solutions using ServiceNow, enhancing HR operations, troubleshooting systems, and collaborating with IT and stakeholders.
This role is part of high visibility Digital HR Technology team which provides employee self-service capabilities as well as HR Service Delivery management. You will have to offer solution activities related to day-to-day operations and projects involving the strategic transformation of the HR function. You will influence change and own responsibility for prioritizing requests through Agile methodology and manage the stakeholder relationship for deployment of tech solutions.
The role will manage the initial tier as well for HR Tools such as the case of SNOW (CRM) and Oracle HCM used by HR Services to manage all its work.
ResponsibilitiesKey Responsibilities
- Serves as key liaison with IT technical resources and customer from functional areas related to the HR Solution issues (ServiceNow HRSD).
- Lead small systems enhancements and new functionality for HR Solutions (ServiceNow).
- Deeply understanding of process to be able to work with customer and come up with innovative solution (ServiceNow) enhancements.
- Optimizing Queue management & HR services, automate processes and remove any bottlenecks
- Ability to propose or execute medium to complex configuration changes in HRSD system like ACL & CEO security policy configuration, API integrations
- Expertise in building a life cycle events and journeys in SNOW
- Ongoing system administration and enhancements
- Initial troubleshooting analysis for HR systems
- Regularly audits data to uncover data integrity issues and/or opportunities for process improvements
- Creating and modifying dashboards and reports
- Updating all training materials
- Lead the testing efforts with customers and regional business analysts in support of all sprint releases
- Develops ad-hoc reports and performs data analysis
You must have:
- Bachelor’s degree (Engineering or abilities related)
- Minimum of 2 years of experience in Service Now HRSD or System Administration
- Excellent technical analyst, problem solving and organization skills
- CIS-HR certification is a plus
We value:
- Global mindset - collaborates and works well with a diverse global team
- Strong partnering skills: ability to work effectively in a global matrixed organization
- Strong Leadership and global influencing skills
- Good communication skills (spoken, written, & presentation)
- Ability to facilitate user groups and drive decision making
- Excellent critical thinking skills
- Ability to conceptualize business needs and translate them into results
- Excellent business analytical and problem-solving skills
- Familiarity with service center business processes or HR Systems desired
- Service Now knowledge related .
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