HR Generalist

Why you should join our team

Imagine stepping into a dynamic role where you'll play a crucial part in executing our People strategy at a hyper-growth, globally-minded organization that's disrupting industries with cutting-edge AI and innovation. You'll be empowered with the autonomy and trust to own key responsibilities within our People Operations function, contributing to a team renowned for being high-performing, deeply empathetic, and exceptionally productive by leveraging AI. This is your chance to make a tangible impact and contribute to the growth and well-being of our most valuable asset: our people.

Mission

Reporting to the Director of HR, you will empower our global team members and advance organizational goals by executing and modernizing HR practices.  You'll be at the forefront of leveraging AI to streamline your daily work, ensuring impeccable data accuracy, fostering inclusive and culturally attuned communication, and proactively tackling challenges to cultivate an environment where everyone thrives. You'll be a vital resource as the first point of contact for all HR-related matters, playing a crucial role in orchestrating HR operations for our global team. We are a 250-person global company in 38+ countries and 20+ US states.  We have 60+ employees based in the USA today.  The majority of our workforce is in Europe.  We are quickly growing.  Last year we hired 140 people.  This year we are planning on hiring 130 - 160 globally.   

To thrive in this global role, fluency in English at a C2 level or higher is essential, and proficiency in Russian at a B2 level or higher will be a significant advantage.  Must be located in: Portugal or Serbia, with a high preference to be based in Lisbon, Portugal. Only candidates based in Portugal or Serbia will be considered. Relocation is not offered.  

Outcomes

• Be the Go-To Resource for Employee Inquiries: Serve as the first point of contact for our team members' questions regarding authorization, payroll, expenses, benefits, and general employment matters, providing timely and helpful support.
• Support a Positive and Productive Workplace: Conduct thorough and impartial employee investigations, proactively address and resolve employee relations issues, and facilitate productive conflict resolution through mediation and effective communication.
• Support the Talent Review cycles: Play a key role in the successful launch of our Fall Talent Review in September by assisting with training coordination and contributing to the development of resources that empower managers and employees.
• Contribute to AI-Powered People Operations: Actively participate in identifying and implementing innovative AI solutions to boost our team's productivity, helping to reduce manual tasks and improve the employee experience.
• Support Our Comprehensive Benefits Program: Provide essential support for our benefits program, including assisting with the US Open Enrollment in August, contributing to plan design analysis, liaising with our benefit broker, managing leave of absence requests, ensuring compliance, and helping to streamline processes

How you’ll ramp

By Day 30: Building Your Foundation

• Become Proficient with Our People Tools: Immerse yourself in our suite of HR technologies, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, Notion, Miro, Slack, Pave.com, and Remote.com. You’ll gain a solid understanding of how these platforms support our People Operations.
• Understand Our Global HR Operations: Familiarize yourself with our core global People Operations processes, such as onboarding, offboarding, benefits administration, and the basics of performance management and talent reviews across our US, UK, Armenia, and CIS-based teams, as well as our contractors and independent entrepreneurs.
• Start Providing Initial Support: Begin serving as the first point of contact for common employee inquiries related to authorization, payroll, expenses, and general employment, learning our internal procedures for providing accurate and timely assistance.
• Build Key Relationships: Start establishing connections with internal team members across different departments and begin to understand the needs of our diverse workforce.

Day 60: Contributing to Key Processes

• Assist with Employee Relations Matters: Begin to learn our procedures for addressing employee relations issues, participating in initial fact-finding for investigations, and supporting the team in fostering a positive workplace.
• Support the Fall Talent Review: Actively assist with the preparations for our Fall Talent Review, including helping with training logistics, distributing materials, and answering employee questions related to the process.
• Contribute to Benefits Support: Provide essential support to our Total Rewards Program by assisting with the upcoming US Open Enrollment, learning about our plan designs, and helping employees navigate leave of absence requests and other benefits-related inquiries.
• Explore AI Opportunities: Start to identify potential areas where AI could streamline our People Operations tasks and improve efficiency, sharing your initial ideas with the team.

Day 90: Taking Ownership and Expanding Your Impact

• Manage Day-to-Day Employee Inquiries: Confidently handle a wide range of employee questions related to authorization, payroll, expenses, benefits, and general employment, ensuring a positive and efficient experience for our team members.
• Support Employee Relations Resolution: Take on more responsibility in assisting with employee investigations, documenting findings, and contributing to the resolution of employee relations issues.
• Actively Participate in Talent Review Support: Play a more significant role in supporting the Fall Talent Review cycle, assisting with data analysis and feedback collection.
• Contribute to Benefits Administration: Take ownership of specific tasks within our benefits program, such as processing certain types of leave requests or assisting with vendor communication.
• Contribute to AI Implementation: Actively participate in the implementation of identified AI solutions, helping to test and refine new processes to enhance our team's productivity.

What you’ve accomplished

• You have a track record of success working within a data-driven people operations function that encompasses benefits, employee relations, performance management, talent development, onboarding, off-boarding, and learning and development
• You are eager to share your experience and insights making data-driven decisions to inform people operations processes and policies and using data to tell stories.  You know how to report on the data using pivot tables, vlookups and xlookups.   
• You understand how to balance multiple competing priorities while keeping a structure and organization in place which allows you to execute productively with nothing slipping. 
• You’re a trusted HR resource that people love working with!  You’re a savvy and wise business partner. You understand the art of having difficult conversations, coaching managers, and how to bring out the best in your business partners.