Lead and scale retail forex, trade services and remittances: set strategy, drive revenue and customer acquisition, build multi-channel distribution and partnerships, manage product lifecycle, pricing, digital solutions, profitability, and ensure compliance, controls, AML monitoring and audit readiness.
To lead and scale the Retail Trade, Forex, and Remittance business by driving revenue growth, ensuring regulatory compliance, strengthening customer acquisition, and optimizing product and channel strategies.
ResponsibilitiesManagerial Responsibilities:
- Define and execute the overall strategy for Retail Forex, Trade Services, and Remittances
- Drive revenue growth across products like outward/inward remittances, currency exchange, travel forex, and trade services (LC, BG, etc. where applicable)
- Identify new market opportunities and customer segments (retail, SME, HNI, migrant segments)
- Develop pricing strategies and product innovations to stay competitive
- Build and scale multi-channel distribution (branches, agents, digital channels, partners)
- Drive customer acquisition and volume growth across geographies
- Develop partnerships with travel agents, corporates, educational consultants, and aggregators
- Ensure strong cross-sell with other banking/financial products
Functional Responsibilities:
- Oversee lifecycle management of forex and remittance products
- Monitor transaction volumes, spreads, margins, and profitability
- Introduce digital solutions for seamless customer experience
- Ensure alignment with customer needs and market trends
- Identify and mitigate operational, fraud, and compliance risks
- Ensure strong controls in forex transactions and trade services
- Monitor suspicious transactions and escalate as per AML guidelines
- Maintain audit-ready processes
- Build and scale multi-channel distribution (branches, agents, digital channels, partners)
- Drive customer acquisition and volume growth across geographies.
- Develop partnerships with travel agents, corporates, educational consultants, and aggregators.
- Ensure strong cross-sell with other banking/financial products.
Graduate/ MBA
Min Exp: 18 years
Max Exp: 20 years
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
