The Head of IP Customer Engineering oversees technical delivery for IP solutions, collaborating with teams to manage risks and ensure quality delivery across complex programs in the telecom industry.
Head of IP Customer Engineering – India
Leads end-to-end technical delivery for IP solutions across CSP, Data Center, and Mission Critical networks, driving solution integrity from design to deployment. Partners with pre-sales, PLM/BDM, and program teams to align solutions with business needs and product roadmap, while proactively managing risks. Oversees large, complex programs and high-performing teams, ensuring quality, first-time-right delivery and continuous capability building in IP, cloud, and next-gen networking technologies.
ResponsibilitiesLeads end-to-end technical delivery for IP solutions across CSP, Data Center, and Mission Critical networks, driving solution integrity from design to deployment. Partners with pre-sales, PLM/BDM, and program teams to align solutions with business needs and product roadmap, while proactively managing risks. Oversees large, complex programs and high-performing teams, ensuring quality, first-time-right delivery and continuous capability building in IP, cloud, and next-gen networking technologies.
- Interprets business challenges to enhance technical delivery processes and services.
- Supports deployment of complex customer solutions across CSP, Data Center, and Mission Critical networks.
- Collaborates with pre-sales to assess E2E solutions, identify risks, and define mitigation plans.
- Proactively identifies and manages technical risks with PM/TPM; conducts assessments and supports risk reporting and escalation.
- Aligns solution implementation with product roadmap in coordination with PLM/BDM across the IP portfolio.
- Leads technical execution across design, architecture, and deployment/migration milestones.
- Ensures adherence to technical delivery standards, maintaining solution integrity and client requirement alignment.
- Influences decisions impacting sub-function performance and delivery outcomes.
- Manages teams/projects, including resource allocation and utilization.
- Drives performance reviews and upskilling of customer engineering teams in IP design, deployment, and support.
Key Deliverables:
- Team Leadership and People Management
- Technical Project Management, Solution Architecture, and Scope Definition
- Quality delivery with “first-time-right” approach
- Risk identification and mitigation tracking
- Roadmap alignment and gap escalation to PLM
- Development of reference architectures for new solutions
You have:
- Masters in Engineering or 15+ years of experience in the telecom industry, dealing with IP-MPLS, Segment Routing, AI-DC, Cloud SDN and BNG technologies.
- Minimum 7+ years of experience in leading a strong technical team involved in designing and deployment of large Telco/Enterprise networks.
- Strong Experience on E2E Telco Solutions, Mobile & Broadband concepts, and related technologies.
- Highly Knowledgeable on AI-DC, Telco-DC, Virtualization, SDN & NFV concepts and related technologies.
- Knowledgeable on Network Management Systems, networking concepts and related technologies.
- Nokia SRA/Virtuoso, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
Experience:
- Experience in designing/deploying networking equipment for Carrier, SDN and NFV Solutions and Vertical Markets/Enterprise
- Experience in delivering Datacenter/Carrier Network and Solutions
- Experience in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts
- Strong Linux/Unix shell and datacenter networking knowledge
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