Leads the Fraud Control Unit, overseeing fraud detection, investigation, recovery actions, preventive controls, portfolio monitoring, digital process transformation, agency management, vendor relationships, and coordination with banks, law enforcement, and legal firms. The role requires strong knowledge of lending and payment products, fraud trends, transaction monitoring, LOS processes, and anti-fraud policy development.
1) Product Knowledge - In-depth knowledge of asset products like Credit Cards, Merchant acquiring business, PL, AL,TW,CV,CE,HCF,LAP,HL,SME,MSME,Agri etc.
2) Analytical Skills - should be extremely good at identifying triggers for sampling and investigation based on info fetched from HUNTER/SFDC application, transaction monitoring systems, LOS and STP Process.
3) Digital Process - experience in process movement from manual to digital FCU activity, LOS environment and portfolio monitoring.
4) Investigation – deep experience in investigation and initiating recovery action
5) Agency Management – deep knowledge about FCU specific agencies, identification, empanelment and management of those agencies and management of work allocation, billing, payment, counter verification and performance benchmark and monitoring.
6) Relationship Management - effective communicator, negotiator, extremely good connects in peer bank and Law enforcement agencies/ Law firms etc.
7) Preventive Fraud Management - Framing Anti-fraud process and policies for identification of fraud at application stage. Connected with competition and updated with prevailing fraud trends and fraudsters methods. Creating a framework for effective preventive fraud mechanism. Creating awareness and deterrent based on attempted / identified fraud.
8) Portfolio Monitoring – On go
ResponsibilitiesTeam Mangement, Vendor Management
QualificationsExperience Range : 10 to 15 Years
Qualifications :
Graduate (Any Specialisation)
CA
MBA
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
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