Leads end-to-end AMI deployment and operations, managing technical teams, implementation partners, meter manufacturers, SOP compliance, business process improvement, issue resolution, customer escalations, operational go-live, budgets, reporting, capacity planning, hiring, and staff training. Ensures AMI projects meet contract requirements, timelines, quality standards, utility expectations, and organizational code of conduct.
Accountabilities:
Overall responsibility for handling continuity of overall AMI deployment and O&M in line to contract requirement
- To lead team of Data Analyst, Planning & Quality, Site Engineers, set their KRAs, delegate and monitor responsibilities for design and delivery of AMI system in line to contract requirement.
- Approval of AMI Standard Operating Procedures (SOPs) from DISCOM, rollout with all project partners for compliance.
- Ensure full compliance to AMI SOPs and exhibit zero tolerance to malpractices in line with Apraava Code of Conduct directly and with project partners.
- To lead regular reviews with AMI Implementation Partner and Meter Manufacturer and align project priorities as planned.
- To determine Business process requirements for AMI system, regularly evaluate the efficiency of business processes according to organizational & program objectives and apply improvements.
- Maintain customer centric approach, attend DISCOM project review meeting and handle escalations.
- To monitor project issues in real time & ensure resolution.
- To ensure Operational Go Live of AMI project on time, on budget.
- Daily MIS reporting to stakeholders.
- To Identify & target areas in which a business can improve operation by recommending solutions.
- To ensure strategic capacity planning, conduct interviews, hiring and ensure training to new technical support staff.
SKILLS AND KNOWLEDGE
Educational Qualifications
- Engineering Graduate / Post-Graduate
Functional Skills
- Exposure to Energy Distribution Utilities (AMI / AMR Projects would be added advantage)
Relevant and total years of Experience
- 8- 10 years
Apraava Energy Mumbai, Maharashtra, IND Office
7th Floor, FULCRUM, Sahar Road, (Next to ITC Maratha, near T2 airport) , Andheri (East), Mumbai, Maharashtra, India, 400 099
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