The Head of Alternate Channels leads strategy and innovations for digital and physical customer engagement channels, ensuring growth, profitability, and compliance.
The Head of Alternate Channels is a strategic leadership position responsible for managing, innovating, and driving growth across alternate digital and physical customer engagement channels, including Net Banking, Mobile Banking, WhatsApp Banking, and ATM networks. This role encompasses end-to-end channel ownership, including channel profitability, product development, customer experience, operations, and compliance.
Responsibilities- Develop and execute an alternate channels strategy aligned with digital goals, enhancing customer experience while ensuring regulatory compliance.
- Manage the lifecycle, feature enhancements, and performance of channels to drive profitability. Oversee ATM network operations and optimize digital platforms like Net and Mobile Banking.
- Set high customer experience standards, manage budgets, and lead a high-performing team while ensuring compliance and risk management.
- Manage the lifecycle of alternate channel products, including feature enhancements, launches, and upgrades.
- Monitor performance metrics to drive profitability, lead cross-functional teams, and optimize platforms for customer satisfaction. Ensure regulatory compliance and manage cybersecurity risks.
Experience Range: 14 to 18 Years
Qualifications: MBA
CSB Bank Mumbai, Maharashtra, IND Office
CSB Bank Limited Mumbai Office, Siroya Center, 1st, 2nd and 3rd Floor, Sahar Airport Road, Andheri East, Mumbai, Maharashtra, India, 400099
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The role involves managing global audits, stakeholder communication, team leadership, compliance with audit KPIs, and driving continuous improvement initiatives in audit processes.
Top Skills:
AutomationData AnalyticsDigital Tools
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Head ASP Management is responsible for procurement of ASP services, vendor relationships, contractual compliance, quality delivery, and supplier performance evaluation while driving cost efficiency and improvements in service delivery processes.
Top Skills:
AspMicrowaveOhsRan
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The Support Engineer Cloud provides solutions for customer-reported issues, ensures service level adherence, and manages software updates. Responsible for troubleshooting, maintaining stakeholder relations, and participating in sales engagements, this role demands extensive knowledge of cloud technologies and excellent communication skills.
Top Skills:
CephCloud NetworkingCloud StorageKubernetesOpenstackRedhat OpenshiftRedhat Openstack
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
