Global Revenue Assurance & Billing Head

The Head of Global Revenue Assurance & Billing owns end-to-end invoicing, billing, revenue reporting and cash collection across all Marcura Group entities and products — c. 5000 - 8,000 invoices a month supporting.

Reporting to the Head of Group Accounting and partnering with the Group CFO, Treasury, and Sales/CSM teams, the role is accountable for the accuracy, integrity and timeliness of the group's revenue cycle — from contract capture through invoicing, credit and collections, IFRS 15 revenue recognition support and AR aging in a multi-entity, multi-currency, PE-backed environment.

Alongside overseeing day-to-day billing operations across 14 jurisdictions, the role carries a clear transformation mandate: completing the migration of legacy billing onto NetSuite, automating reporting and dashboards, and embedding AI into invoicing, reconciliation, dispute and collections workflows while leading and scaling the team.

KEY RESPONSIBILITIES

●        Own end-to-end revenue assurance and billing operations across all Marcura Group entities and products, ensuring accurate, complete and timely invoicing and revenue reporting.

●        Lead billing setup and customer master data governance in coordination with Sales, CSM and Salesforce, ensuring billing terms are correctly configured and approved before go-live.

●        Direct the group's credit control and collections cycle: credit disputes, dunning, escalations and AR aging management; own the AR Aging Dashboard and drive collection performance against KPIs and cash targets.

●        Partner with Group Accounting and FP&A on revenue recognition support under IFRS 15, deferred/accrued revenue bookkeeping entries, intercompany revenue reconciliations (e.g. Marcura Platform Solutions / DA-Desk) and month-end/audit close for revenue balances.

●        Lead the completion and ongoing rollout of billing and revenue systems onto NetSuite across Group entities, including Marcura Platform Solutions and DA-Desk, managing requirements, UAT and go-live to an auditable standard and decommissioning legacy manual processes.

●        Drive the automation of the invoicing and revenue data pipeline end-to-end, integrating operational billing systems (e.g. Ports Direct) directly into NetSuite and eliminating manual upload and rekeying.

●        Own controls and process integrity across the revenue cycle: segregation of duties, invoicing accuracy, billing exception management and audit support. Own audit request schedules, sample selections and control walkthroughs, acting as the primary point of contact for statutory, internal and regulatory auditors, including FCA-driven reviews of the Group's UK regulated entity.

●        Lead, coach and develop a team of 7 – 10 Revenue Assurance and Billing professionals across India and the Philippines, building clear ownership by entity/product and strong succession plans.

●        Partner with Product, Commercial and Customer Success on billing model design for new products, pricing changes and contract structures, ensuring revenue assurance is embedded upstream rather than fixed downstream.

●        Build and own senior billing relationships with the Group's largest customers, acting as the escalation point on invoicing, disputes and payment performance.

●        Design and own the group-wide revenue assurance policy framework — revenue booking, credit notes, write-off authority, billing approval matrix and credit policy — streamlining and strengthening controls as Marcura scales.

Education

CA, CMA, MBA (Finance) or equivalent qualification

Min. Experience

12+ years in revenue assurance, billing, order-to-cash or credit control, including 5+ years in a people leadership role managing multi-location teams

Industry

·       Multi-entity, multi-currency, PE-backed or subscription/transaction-based business — maritime, fintech/payments, SaaS or shared services preferred

·       FCA-regulated or e-money/payments entity

Technical Skills

·       Order-to-cash / billing-to-collect cycle ownership

·       IFRS 15 revenue recognition (working knowledge) and should be advisor on new contracts

·       NetSuite (or equivalent ERP) implementation and billing configuration

·       Knowledge on e-invoicing process and implementation

·       AR aging, credit control and dispute management

·       Pricing and contract billing setup (Salesforce/CRM integration)

·       Data automation and system integration (billing systems to Oracle/NetSuite)

·       Dashboarding and BI tools (e.g. Power BI, Growfin or similar AR tools)

·       Application of AI/automation tools to finance operations

Leadership Skills

·       Builds and scales high-performing, geographically distributed teams

·       Drives transformation and change management through ambiguity

·       Strong commercial partnering and stakeholder influence with Product, Sales and Group CFO/Accounting leadership

·       Data-driven decision maker who translates operational detail into clear management reporting

·       Hands-on and delivery-focused, comfortable owning both strategy and execution

·       High integrity and control mindset in a fast-growing, PE-backed environment

Languages

·       English (fluent)

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