Lead and own multiple process re-engineering workstreams in operations/corporate functions: assess current state, design target operating models, identify and prioritize improvements, build business cases, create stakeholder deliverables (PowerPoint/Word/Excel), coach junior team members, and contribute to practice-building and knowledge sharing.
Description and Requirements
Senior Manager
Position Title: Senior Manager - Process & Service Excellence
Location:
Noida
Position Summary
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibilities
As part of global transformation team:
As part of GSS Transformation Practices
Education, Technical Skills & Other Critical Requirement
Education
Graduation from a tier 1-2 institute, preferably MBA
Experience
(In Years)
Technical Skills
Functional Skills
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Senior Manager
Position Title: Senior Manager - Process & Service Excellence
Location:
Noida
Position Summary
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibilities
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel
As part of GSS Transformation Practices
- Contribute to practice building activities - conduct knowledge sharing sessions.
- Coach junior members of the team
Education, Technical Skills & Other Critical Requirement
Education
Graduation from a tier 1-2 institute, preferably MBA
Experience
(In Years)
- 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
- Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience of leading junior consultants
- Experience in Digital transformation in Insurance domain to be of added advantage.
Technical Skills
- Life Insurance domain knowledge
- MS Office (MS Word, MS PowerPoint, MS Excel, Visio)
Functional Skills
- Ability to develop presentations that are clear and impactful.
- Strong analytical and critical thinking skills .
- Excellent people skills and ability to work effectively within a team.
- Critical eye to identify areas for improvement in the business.
- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
- Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
- Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
- Ability to adapt approach to diverse cultures, communication styles, and working styles
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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