Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.
Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.
Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.
With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.
Learn more at www.believe.com
Job DescriptionAs a Finance Reporting - Operations Leader, you will lead Believe's Customer Reporting Operations for our Labels & Artists Solutions business. The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Head of Customer Finance Operations in Believe Mumbai office and functionally reporting to the Head of Customer Reporting team for Labels and Artists Solutions based in the France office.
You will manage a team of Customer Reporting Specialists while ensuring the timely delivery of royalty reporting services, operational excellence, and high stakeholder satisfaction. As the team's technical reference, you will oversee complex investigations, coordinate cross-functional stakeholders, and ensure operational risks are identified, communicated and resolved efficiently. Your role is critical in maintaining reliable reporting operations, supporting business growth and delivering a best-in-class customer experience.
Key Responsibilities
- Reporting Operations
- Own the day-to-day Customer Reporting Operations and ensure service delivery meets defined SLAs.
- Prioritize and oversee the Reporting Jira backlog, ensuring operational visibility and timely resolution of requests.
- Monitor operational performance, identify risks early, and proactively escalate critical issues when required.
- Ensure no critical customer request or operational issue remains unattended.
- Technical Leadership
- Act as the technical reference for complex reporting investigations and royalty-related topics.
- Analyze financial calculations and reporting outputs to identify root causes and coordinate appropriate resolutions.
- Use SQL and internal reporting tools to investigate operational issues and support the team on complex cases.
- Ensure operational knowledge, investigations and procedures are properly documented and shared across the team.
- Team Leadership
- Lead, coach and develop a team of Reporting Specialists.
- Organize daily activities, set priorities and ensure balanced workload distribution.
- Review complex analyses and provide guidance to maintain a high level of quality and consistency.
- Foster a culture of ownership, technical expertise and continuous learning.
- Stakeholder Management
Build trusted relationships with internal stakeholders including Customer Care, Finance, Accounting, Revenue Ingestion, Payments and Product teams.
Provide clear, timely and proactive communication on ongoing investigations, operational risks and customer-impacting issues.
Coordinate cross-functional teams to ensure efficient resolution of operational incidents.
- Operational Excellence
- Ensure reporting processes are executed consistently and in accordance with defined standards.
- Drive high operational discipline through rigorous follow-up, documentation and process compliance.
- Contribute to reducing recurring operational issues by improving documentation and sharing best practices.
- Bachelor’s degree in finance, Accounting, or a related field.
- 8+ years of experience in Finance Operations, Reporting Operations or another operational environment involving complex processes.
- Previous experience managing and developing operational teams.
- Strong analytical and problem-solving skills with the ability to investigate complex operational issues.
- Good understanding of financial data and reporting processes.
- Strong proven skills on Microsoft Excel and PowerPoint (Google as well).
- Working knowledge of SQL (SELECT, JOIN, GROUP BY), willingness to further develop technical skills.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously.
- Strong ownership mindset and attention to detail.
- Customer-oriented, with excellent written and verbal communication skills.
- Curious, rigorous and proactive in identifying operational risks.
- Experience working in an international and cross-functional environment.
- Fluency in English is required.
Benefits @Believe:
#Flexibility – Just punch in leaves, not intime and out time
#Office perks – a game of foosball, table tennis to bat the afternoon lacklustre, free event pass for exclusive and limited shows, music subscription, etc
#Wellbeing – Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture #Transperancy – engaged in secondary activity just disclose it to us
#Sustainability – You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.
Disclaimer: Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socioeconomic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.
