Manages reception and front-office operations, including greeting visitors, controlling access, handling calls and couriers, maintaining records, coordinating service requests, and supporting meetings, onboarding, audits, and client visits. The role collaborates with security, housekeeping, engineering, vendors, and facility teams while maintaining professional service standards, hygiene, confidentiality, and compliance with company policies.
Job Title
Executive - Front OfficeJob Description Summary
Job Description
Key Responsibilities:
- Front Desk & Visitor Management
- Greet and welcome visitors, guests, and clients in a professional and courteous manner
- Manage visitor entries, ID issuance, and access control as per site security protocols
- Coordinate with security for visitor movement and approvals
- Handle incoming and outgoing courier, parcels, and mail
- Communication & Coordination
- Attend and direct incoming calls to the concerned departments
- Maintain communication with internal teams, vendors, and facility staff
- Respond to general inquiries and escalate issues when required
- Helpdesk & Administrative Support
- Log service requests and complaints in the helpdesk system (if applicable)
- Coordinate with housekeeping, security, and engineering teams for issue resolution
- Maintain front office records, registers, and reports
- Assist in meeting room bookings, guest seating, and administrative arrangements
- Client & Employee Support
- Support onboarding of new employees and managing guest visits
- Ensure smooth coordination during client visits, audits, and reviews
- Maintain high service standards and professionalism at all times
- Compliance & Hygiene
- Ensure reception and front office area is well maintained, clean, and presentable
- Adhere to company policies, safety norms, and confidentiality standards
- Educational Qualification
- Graduate / 12th Pass (Graduate preferred)
- Experience
- 1–3 years of experience in a front office, reception, or customer service role
- Experience in corporate offices, IT parks, or facility management setups preferred
- Required Skills & Competencies
- Good communication skills (English, Hindi & local language preferred)
- Pleasant personality with customer‑focused attitude
- Basic computer knowledge (MS Outlook, Excel, Word)
- Ability to multitask and handle work pressure
- Professional appearance and telephone etiquette
INCO: “Cushman & Wakefield”
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