Provide high-level executive support to the Chairman/CEO by managing information flow, schedules, cross-departmental communication, SOP adherence, audits, MIS and quality summaries, project management, stakeholder liaison, and special handling of high-net-worth patient cases to ensure confidentiality and operational excellence.
Position
The Management Executive shall be the key person in the Chairman / CEO’s office, responsible for managing, controlling, and organizing administrative activities of the Chairman / CEO's office.
Responsibilities
- Manage, categorize, and oversee the flow of all information to the Chairman/CEO. Prepare executive summaries and prioritize content to facilitate quick decision-making.
- Facilitate efficient cross-departmental communication to manage and optimize the Chairman/CEO’s schedule, ensuring a smooth flow of daily activities.
- Monitor and ensure adherence to Standard Operating Procedures (SOPs) in all departments, suggesting improvements where necessary including random audits of departments.
- Monitor and collate MIS, quality indicators, audit, and customer service findings and present summary to Chairman/CEO.
- Provide analytical support for decision-making by synthesizing complex information into actionable insights, and suggesting improvements where needed.
- Provide strategic oversight and guidance on key initiatives and projects under the Chairman/CEO's purview. Act as a critical point of contact for high-level decision-making support.
- Act as a project manager and liaison for cross-departmental efforts.
- Oversee the timely completion of any important activities/projects.
- Be the Chairman / CEO’s eyes are ears across the organization through random spot audits of administrative, operational, and customer-facing departments. Assess and enhance the operational standards in all patient-facing areas.
- Serve as a liaison, coordinating with internal and external stakeholders to ensure alignment with the hospital's objectives and the Chairman/CEO’s vision.
- Oversee the special handling of HNI patient cases, ensuring exceptional service and confidentiality.
Attributes
- Polished Soft Skills: Engage effectively with all staff and HNI patients, fostering positive and professional interactions.
- Minute Attention to Detail: Meticulously focused on accuracy, ensuring precision in tasks to support the Managing Director's operational efficiency.
- Relentless Ownership: Excel in a self-driven environment, demonstrating proactive problem-solving and independence without constant supervision.
- Growth Mindset: Eager for continuous learning and improvement, embracing challenges with a forward-thinking and adaptable approach.
- Communication Proficiency: Possess excellent verbal and written communication skills, facilitating clear and effective dialogue within the hospital's dynamic environment.
- Effective Multitasking: Seamlessly juggle tasks, adept at prioritizing between tactical and strategic projects, ensuring optimal support for the Chairman/CEO.
Qualifications
- 0-4 years experience
- MBA or MHA required
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