The ESM Architect will own the ServiceNow platform, ensuring its performance and security, while leading improvements and custom application integrations. They will mentor teams and drive adoption of advanced features in ServiceNow.
JOB TITLE SERVICENOW ARCHITECT/PLATFORM OWNER (10-15 YEARS) Key Responsibilities • Own and manage the ServiceNow platform to ensure optimal performance, scalability, security, and platform health. • Act as the first point of contact for all ServiceNow platform capabilities, offering advisory and driving platform adoption across the organization. • Collaborate closely with the Technical ServiceNow leader to maintain platform sanity, plan and execute version upgrades, and implement robust security measures. • Lead continual service improvement initiatives focusing on platform stability, configuration management database (CMDB) health, and overall user experience. • Provide leadership and architectural oversight in the implementation and enhancement of IT Operations Management (ITOM), including Discovery, Service Mapping, Event Management, and Orchestration. • Drive application dependency mapping practices to improve visibility into application infrastructure relationships and dependencies. • Develop and enforce ServiceNow best practices and governance aligned with industry standards and organizational objectives. • Support custom application development and integrations, ensuring seamless workflows and automation aligned with business needs. • Oversee MID Server deployment and management, ensuring secure and effective communication for integration and discovery. • Guide adoption of Advanced ServiceNow features such as Flow Designer, Integration Hub, and Performance Analytics. • Mentor and collaborate with cross-functional teams to build sustainable ServiceNow solutions. Must Have Experience • 8+ years of hands-on experience with ServiceNow, with a strong architectural and platform ownership focus. • Deep expertise in ITOM, including hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, Orchestration, and Application Dependency Mapping.
Top Skills
Flow Designer
Integration Hub
It Operations Management (Itom)
Mid Server
Performance Analytics
Servicenow
Hexaware Technologies Navi Mumbai, Maharashtra, IND Office
#1, Sector III, Millennium Business Park,, 'A' Block , TTC Industrial Estate, Mahape, Navi Mumbai, Maharashtra , India, 400710
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