.png)
Lead digital marketing strategy for hotel products, driving online visibility, bookings, revenue, and guest engagement. Manage SEO, SEM, email, social media, content, CRM, e-commerce platforms, website optimization, and performance analytics. Oversee cross-functional digital initiatives, collaborate with Sales, Marketing, and IT, and align campaigns with revenue management goals. Monitor digital trends and ensure effective user experiences across booking and content channels.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will drive revenue for hotel products and promote its reputation through various online channels, and create and implement the necessary marketing initiatives with the relevant departments to reach these objectives. As an Director Digital Marketing, you’re not just driving revenue through online channels – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Digital Marketing Strategy: Lead SEO, SEM, email marketing, and social media campaigns to increase online visibility and bookings.
- E-commerce Management: Oversee hotel booking platforms and ensure seamless user experience and conversion optimization.
- Data & Performance Analysis: Analyze web traffic, customer behavior, and sales data to inform strategy and improve ROI.
- Content Strategy: Manage and create compelling digital content across web, blog, and multimedia channels.
- CRM & Guest Engagement: Leverage CRM tools to enhance customer relationships, drive loyalty, and improve satisfaction.
- Revenue Optimization: Align digital efforts with revenue management principles to maximize online profitability.
- Project Leadership: Manage cross-functional digital initiatives from planning through execution and evaluation.
- Technical Oversight: Ensure website functionality and user experience through knowledge of HTML, CSS, UX/UI, and e-commerce technologies.
- Cross-Department Collaboration: Partner with Sales, Marketing, and IT teams to deliver integrated campaigns and initiatives.
- Innovation & Market Trends: Stay ahead of digital trends and adapt strategies to maintain competitive advantage.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 3 years of experience in hotel marketing, advertising, or e-commerce.
- Proven expertise in digital marketing, including email campaigns and website optimization.
- Solid understanding of SEO best practices (Google & Baidu), including white-hat techniques.
- Experience with CRM platforms and e-commerce systems.
- Proficiency in HTML and CSS is a strong advantage.
- Strong analytical skills with experience in interpreting digital performance data.
- Excellent communication and project management abilities.
- Ability to lead cross-functional teams and drive results in a fast-paced environment.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Prepares and presents dishes according to standard recipes, supervises line cooks, maintains kitchen cleanliness and food safety, manages ingredient storage and rotation, supports food-cost control, coaches team members, and ensures compliance with health, sanitation, safety, and alcohol-awareness standards.
Events • Food • Travel • Hospitality • Hotels & Resorts
Cleans and maintains assigned hotel guest rooms, including bedrooms and bathrooms; changes linens; replenishes amenities; stocks and transports supplies; responds courteously to guest requests; disposes of waste; and follows cleanliness, safety, and service standards. The role requires physical stamina, teamwork, shift flexibility, basic English proficiency, and at least one year of housekeeping experience.
Top Skills:
Cleaning ChemicalsHousekeeping Equipment
Events • Food • Travel • Hospitality • Hotels & Resorts
Maintains hotel facilities and infrastructure, including power, water, gas, heating, cooling, generators, and fire safety systems. Inspects equipment, maintains operational records, supports banquets and meetings, manages energy efficiency, prepares for emergencies, and supervises or trains technicians and apprentices. The role requires shift-based monitoring, troubleshooting skills, teamwork, service orientation, and familiarity with large data center infrastructure.
Top Skills:
Air ConditioningFire Control SystemsGas SystemsGeneratorsHeating SystemsHvacMonitoring SystemsNetwork InfrastructurePower Supply SystemsSecurity SystemsWater Systems
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
