Do you enjoy being part of a team that drives efficiency through automation?
Would you like to work with a global organization?
Join our Global Digital HR Team
Our Human Capital & Technology Team provides HR support for client group Leaders, Managers and Employees on organizational and employee matters. We also provide coaching, HR process expertise and other general HR activities. Individuals in this category act as the HR Director of record for a client group.
Join our Global Digital HR Team
Our Human Capital & Technology Team provides HR support for client group Leaders, Managers and Employees on organizational and employee matters. We also provide coaching, HR process expertise and other general HR activities. Individuals in this category act as the HR Director of record for a client group.
Partner with the best
As a Digital Technology Specialist - Technical Product Management, you’ll be responsible for supporting the global implementation, sustainment and optimization strategy of our Baker Hughes Learning and Competency platforms, anchored on Cornerstone LMS and LXP. The systems lead will be part of the Global Digital HR Technology team and will report into Director- Learning Technology and HR Systems
The Specialist will manage multiple concurrent projects – including Cornerstone implementation, multiple system migration data and content migration, integrations and enhancements – while providing oversight of ServiceNow support queues, case resolution and SLA adherence for the Baker Hughes Support teams.
The ideal candidate will have deep technical and functional experience with Cornerstone, learning and competency systems, and related processes within a global HR Technology landscape.
The Specialist will gather requirements, analyse problems, design and test solutions, and work with stakeholders and implementation partners to craft scalable, secure and sustainable HR Technology solutions across SSO, integrations and reporting.
The ideal candidate will have experience providing HR Technology operations support, training others in support matters, and managing ticket data and support metrics to drive incident reduction. The candidate will be comfortable in a fast-paced, global, multi-tenant environment. They will take initiative to drive performance improvement within the learning and competency ecosystem.
As a Specialist, you will be responsible for:
- Cornerstone implementation: Leading Cornerstone LMS and LXP projects end-to-end – gathering requirements, fit-gap analysis, solution design, configuration, facilitating testing (SIT/UAT), cutover, go-live and hypercare
- Migration: Planning and executing migration from legacy LMS platforms to Cornerstone, including users, organizational units, training content, curricula, certifications and learning history, with data validation and reconciliation
- Configuration & design: Configuring, designing, building, testing, and deploying functionality in Cornerstone Learning, LXP, Competency Management systems
- SSO & security: Owning SSO and identity setup (SAML 2.0, Azure AD/Entra ID), user provisioning, security roles, permissions, domains and constraints
- Integrations: Designing, managing and troubleshooting integrations with HRIS (e.g., Workday), third-party content providers and downstream systems via APIs, SFTP feeds and Cornerstone Edge
- Reporting & analytics: Designing and delivering Cornerstone custom reports, compliance dashboards and data extracts to support business, audit and leadership needs
- Support & case management: Being the central point of support management for Baker Hughes HR Systems (Learning, Skills and Competency ecosystem) – managing ServiceNow queues, triaging, resolving and escalating cases within SLA, and maintaining knowledge articles
- Problem solving: Solving routine end user problems as well as identifying, escalating, and performing root cause analysis for recurrent or systemic issues and designing permanent solutions
- Project management: Managing project plans, timelines, risks, dependencies and status reporting; coordinating with Cornerstone, implementation partners and internal stakeholders
- Release management: Assessing Cornerstone quarterly releases, performing impact analysis and regression testing, and communicating changes to stakeholders
- Supporting Learning and Skill mapping and integration activities, and maintaining content quality with skills and related processes
- Executing product technology and functional capability roadmaps
- Working with relevant stakeholders to redesign business processes and improve the Learning & Competency Management experience for employees globally
- Participating in prioritization discussions for business requirements, approving future state design/configurations and ensuring successful implementation
- Contributing to overall business process improvements and being a catalyst for streamlined and effective processes across the global HR Technology organization
- Working to improve incident reduction, simplification, process excellence, security, data privacy and compliance
Fuel your passion
To be successful in this role you will:
- Have a bachelor’s degree in computer science, Information Technology, or a related field
- Have minimum 9 years of IT or Technology experience, including 5+ years of hands-on Cornerstone OnDemand
- Have delivered at least one full lifecycle Cornerstone LMS-LXP implementation and a large-scale migration from a legacy LMS (e.g., SumTotal, SAP SuccessFactors, Saba)
- Be technically sound, with strong working knowledge of SSO (SAML 2.0, Azure AD/Entra ID), REST APIs, SFTP, data feeds and file formats (CSV/XML)
- Have deep experience using Migration Utilities, Data Load Wizard / Edge Import and advanced system configuration
- Be capable of supporting and troubleshooting complex upstream and downstream integrations (e.g., Workday HCM)
- Have strong reporting experience with Cornerstone custom reports and analytics, along with advanced Excel skills
- Have hands-on ServiceNow experience – incident, request and problem management, SLAs, knowledge base and queue dashboards
- Have strong analytical, problem-solving and solution design skills, with the ability to translate business requirements into technical designs
- Have proven experience managing multiple concurrent projects, including plans, risks, vendors and stakeholder communications
- Have experience integrating and maintaining third party libraries ensuring end-user Catalog is in-sync with vendor-provided specifications
- Be able to advance troubleshoot complex learning and competencies structures: Observation checklists, Competencies, and Curricula
- Have experience in mapping of job roles, competencies, learning activities and using HR Systems, Competency Profiles and Levels of Proficiency
- Be able to work flexible hours with Management to support the relevant countries (UK Shift Preferred)
- Have leadership and influencing skills and be a Self-starter able to give guidance and take counsel
- Ability to manage global stakeholders in a fast-paced environment
- Have great organizational skills and the ability to accomplish assigned goals and work well with global team
- Cornerstone certifications (Learning, Edge/Integrations, Reporting)
- Experience with Workday HCM and skills platforms
- Power BI or SQL for advanced reporting and data analysis
- Experience working with system integrators and implementation partners in a global, multi-tenant environment
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Digital Technology Senior Specialist - Technical Product Management
Baker Hughes Mumbai, Maharashtra, IND Office
Mumbai, India
