Provides Level 1 and remote desktop support by installing, configuring, maintaining, and troubleshooting Windows systems, Microsoft Office, hardware, peripherals, applications, email, antivirus, networking, and Active Directory tools. Maintains IT asset inventory, performs preventative maintenance, replaces faulty components, customizes desktop hardware, and coordinates with users. Pharmaceutical industry experience is advantageous.
Job Title: Desktop Support Engineer
• Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office
(2007 to 2022 & O365) and other authorized desktop applications.
• Installation and maintenance of Desktops and Laptops in workgroup and domain model.
• Implementing, managing, monitoring and troubleshooting hardware devices and drivers.
• Performs general preventative maintenance tasks on computers, laptops, printers and any
other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards
• Installation and troubleshooting of client applications
• Handling IT asset stock and maintain IT inventory records.
• Installation and configuration of Outlook and troubleshooting mail problems.
• Installation of Antivirus and troubleshooting virus related problems.
• Troubleshooting of general networking issues.
• Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer
etc.
• Installation of Active directory tool and work on it.
• Replacing faulty motherboards, SMPS, RAM, HDD, CD-ROM etc...
• Pharma experience would be added advantage.
• Provide L1 support, Remote support, co-ordination with users
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