Provide L1 desktop support for 20-50 users: install/configure Windows and Microsoft Office, troubleshoot hardware, printers, networking, malware, Outlook, and Active Directory; maintain IT assets and perform preventive maintenance. Use remote tools (AnyDesk, TeamViewer, VNC) for support.
Key Responsibilities
- Install, configure,
upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office
(2007–2022, O365).
- Provide support for
desktops, laptops, printers, and other peripherals in workgroup and domain
environments.
- Perform hardware
troubleshooting and replace components like RAM, HDD, SMPS, motherboard,
etc.
- Install and troubleshoot
applications, antivirus software, and resolve malware/virus issues.
- Configure and
troubleshoot Microsoft Outlook and email-related problems.
- Provide L1 and remote
support using tools like Any Desk, TeamViewer, VNC, etc.
- Handle basic networking
issues (LAN/Wi-Fi/IP configuration).
- Maintain IT assets and
inventory records.
- Support Active Directory
tasks such as user creation, password resets, and access issues.
- Perform preventive
maintenance of IT equipment.
Requirements
Key Skills Required:
- Handling 20–50 users for
desktop-related activities
- Graduate in IT or IT
certification
- Basic printer
troubleshooting knowledge
- Hardware replacement and
OEM warranty support knowledge
- Good email communication
and prompt user response skills
- Good command over
English and Hindi
Similar Jobs
Cloud • Information Technology • Professional Services • Cybersecurity
Provide desktop and QA-facing IT support in a regulated manufacturing environment: manage user accounts and privileges, handle ITSM tickets, support SOPs, backups, recipe management, equipment time sync, calibration support, audit trail reviews, software validation, CAPA/deviation support, and technical assistance during machine breakdowns.
Top Skills:
HmiInkjet PrintersItsmMoisture AnalyzerRecipe ManagementSystem Backup And RestoreWindows
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Design, build, and deploy ML and Bayesian models for forecasting, segmentation, classification, and commercial analytics using large pharma datasets. Create dashboards, partner with cross-functional stakeholders, and translate model outputs into actionable commercial recommendations.
Top Skills:
Agentic Ai FrameworksAWSAzureGCPIqviaMlopsPandasPower BIPymcPythonScikit-LearnSQLStatsmodelsTableauVeeva Crm
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Serve as Pfizer's primary site contact across study lifecycle: lead site start-up and activation, build site relationships, support recruitment and operational delivery, oversee quality and compliance, coordinate with cross-functional teams, interpret site data to mitigate risks, and support study conduct through close-out.
Top Skills:
DtpEdcEisfEproEsraIsfPlaniswarePsrSacSartShared Investigator PlatformSite Profile
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
