Handle customer inquiries via phone, email, and chat; resolve complaints within timelines; maintain accurate interaction records; coordinate with internal teams; meet quality and productivity benchmarks; deliver professional, empathetic service.
This role is for one of the Weekday's clients
Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA)
Location: Remote / Work From Home
Employment Type: Full-Time
Working Days: 6 Days a Week (Rotational Week Off)
Shift: Night Shift (Rotational)
About the RoleWe are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.
RequirementsKey Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
- Strong interpersonal skills.
- Ability to multitask and prioritize effectively.
- Positive attitude and willingness to learn.
Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone
Good-to-have skillsCustomer Support, Customer Experience
Similar Jobs
Artificial Intelligence • HR Tech • Software • Automation
Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.
Software
Provide high-quality inbound customer support for Bottomline's SaaS payments products (Paymode-X). Triage and resolve issues, document cases in CRM, escalate defects, manage timelines, train users, and maintain customer relationships while meeting call and email volume expectations.
Top Skills:
CRMPaymode-XSaaSSalesforce
Software
Provide rapid incident resolution for retail and corporate clients via CRM, advise on bookings and products, communicate with suppliers/hotels/clients by email and phone, and use internal databases and systems to resolve issues efficiently.
Top Skills:
Booking SystemsCrm SystemsInternal Databases
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
