The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. The successful candidate will be a self-starter, able to work independently and as part of a team, with a strong focus on customer satisfaction.
Responsibilities- You will be Individual contributor working with the cloud solutions for global customer base.
- Ability to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.
- Handling tickets, analyzing performance, log collection, coordination with R&D / product team.
- Proactive approach will be the prime focus to make preventive analysis.
- Scripting will be an added advantage.
- Technical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.
- Document and maintain any new issues encounter. He / She should be able to adapt to learn and share knowledge.
- Provide technical support and troubleshooting for network related issues.
- Stay updated with the latest updates from product team.
Must have:
- A degree in Electronics and Communication Engineering, or Computer Science is preferred.
- 10+ years of relevant experience in telecom (4G/5G technologies).
- Functional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.
- Candidate with Kubernetes, cloud certification (AWS)
- Advantage person with Nokia Radio / Networking certifications.
Nice to have:
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- Good communication and collaboration skills, with the ability to work in a team environment.
- A proactive and innovative mindset, with a passion for staying updated with upcoming technologies & changes.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in India:
- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility
Nokia Mumbai, Maharashtra, IND Office
Mumbai, India
