Provides customer assistance through phone, email, and chat; troubleshoots and resolves issues, documents interactions, collaborates with internal teams, and meets performance metrics. Requires strong computer, communication, problem-solving, multitasking, prioritization, time-management, and documentation skills. The role is office-based five days per week.
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
What will you do at Fynd?
- Provide customer support and assistance.
- Communicate with customers through various channels (phone, email, chat).
- Troubleshoot and resolve customer issues.
- Document customer interactions and resolutions.
- Collaborate with internal teams.
- Meet performance metrics
Some Specific Requirements
- Graduation from a recognized institution.
- Strong computer skills
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
- Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.
- Ability to work independently as well as collaboratively in a team-oriented setting.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Fynd Mumbai, Maharashtra, IND Office
Mumbai, India
Similar Jobs
Fintech
Handle inbound and outbound customer interactions across phone, chat, email and digital channels. Provide accurate product and policy information, troubleshoot and escalate issues, document interactions, follow up, meet KPIs/SLA targets, collaborate with internal teams, and maintain professionalism while working rotational shifts.
Top Skills:
Ai ToolsCrm Tools
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
CrowdStrike seeks a Regional Sales Engineer to support the sales team in India, focusing on identity protection, delivering presentations, configuring installations, and collaborating with various departments.
Top Skills:
APIsAWSAzureGCPIamMulti-Factor AuthenticationPowershellPrivileged Access SecurityPythonSaaS
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Early-career finance trainee role at Mondelēz International, focused on developing graduates through finance management responsibilities within a fast-paced consumer goods organization. The position offers learning, growth, onboarding support, and potential relocation assistance while contributing to the company’s snacking brands and business operations.
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
