Jobs at Fynd

Provides customer assistance through phone, email, and chat; troubleshoots and resolves issues, documents interactions, collaborates with internal teams, and meets performance metrics. Requires strong computer, communication, problem-solving, multitasking, prioritization, time-management, and documentation skills. The role is office-based five days per week.

Build scalable, loosely coupled services and reliable third-party API integrations. Develop, test, deploy, and operate large-scale applications on GCP while improving infrastructure availability. Work across backend and frontend codebases using Node.js, TypeScript, React or Vue.js, databases, AWS services, and build tools. Own code end to end, contribute to open source, and adapt to evolving startup product requirements.

Create and manage end-to-end video and digital content for Fynd Commerce India, including product explainers, testimonials, founder interviews, event coverage, and educational stories. Responsibilities span ideation, scripting, filming, editing, publishing, cross-channel repurposing, and performance analysis. The role collaborates with Product, Sales, Marketing, Design, and Customer Success teams to simplify complex commerce solutions and optimize content using audience insights and emerging creator formats.

Own end-to-end deployment of Fynd ERP, including discovery, architecture, configuration, migration, integrations, testing, go-live, and hypercare. Architect coexistence and data integrations with SAP ECC/S4HANA and Microsoft Dynamics 365, define system-of-record boundaries, and advise customer ERP teams. Identify product gaps, establish reusable integration standards, mentor consultants, and contribute to the Fynd ERP roadmap. The role requires hands-on technical implementation expertise across both ERP platforms, commerce and supply chain knowledge, customer-facing architecture skills, and an AI-first, open-source-minded approach.

Develop and execute Konnect’s integration strategy across marketplace, ERP, POS, and WMS systems. Define API requirements, prioritize product features, translate partner needs into technical specifications, and coordinate delivery with engineering and design teams. Manage integration partners, timelines, adoption, performance, roadmap communication, and change management while ensuring successful product enhancements and business impact.

Own the company’s YouTube growth end to end by planning, producing, editing, and optimizing video content. Develop channel strategy, conduct audience and competitor research, improve discoverability through SEO and metadata, analyze performance data, and run experiments across formats, hooks, cadence, and promotion. Collaborate with marketing, design, and cross-functional teams to align content with brand and business goals while staying current on YouTube trends and platform updates.

Own the WMS product roadmap from warehouse-operations discovery through feature definition, engineering execution, and launches. Lead complex domains including inventory, fulfillment, returns, and logistics; review technical architecture; manage sprint health and dependencies; define product metrics; drive adoption; and mentor junior PGMs. Use AI tools for prototyping, specifications, analysis, and team enablement while communicating effectively with executives and global enterprise stakeholders.

Build and maintain scalable full-stack services and responsive web applications for a transportation management system. Develop APIs, logistics integrations, event-driven workflows, and operational features. Own solutions through design, testing, deployment, observability, and production support. Work with product and operations teams while operating large-scale applications on GCP. Responsibilities include improving performance, fault tolerance, availability, and engineering practices.

Create motion graphics, video, illustrations, animations, icons, logos, merchandise, and promotional collateral. Partner with growth and product teams to produce multi-channel brand materials and support internal products. The role requires strong visual storytelling, composition, typography, attention to detail, deadline management, collaboration, and a portfolio of high-quality motion graphic design work.

Own enterprise Fynd TMS customers from presales discovery and tailored solutioning through implementation, integrations, go-live, adoption, account health, renewals, and expansion. Translate logistics requirements into engineering specifications, manage implementation governance, configure transportation workflows, coordinate data migration and UAT, troubleshoot APIs, train operational users, and drive post-launch success across retail, distribution, and 3PL environments.

Develop trend-driven fashion collections from concept through production, integrating prints, fabrics, silhouettes, and brand identity. Create AI-generated prints, technical sketches, linesheets, and tech packs in Adobe Illustrator. Apply pattern-making and textile knowledge to support fit and construction, collaborate with cross-functional and production teams, solve design challenges quickly, and ensure high-quality execution under tight timelines.

Research SaaS trends, competitors, and customer needs; create and execute blogs, newsletters, e-books, and customer success stories; optimize content for SEO and GEO; edit existing materials for clarity and readability; and identify content gaps and solutions.

Build and lead Fynd’s Customer Success function across product lines and verticals. Develop the team, operating model, playbooks, health scoring, QBRs, dashboards, and forecasting processes. Own retention, expansion, adoption, NPS/CSAT, churn, and account-risk KPIs. Manage executive relationships, strategic accounts, escalations, renewals, and expansion while influencing Product, Engineering, Operations, and Sales based on customer insights.

Supports enterprise client onboarding and platform implementation across commerce, omnichannel, logistics, and store operations. Coordinates timelines, tasks, stakeholders, project checkpoints, documentation, KPIs, issue resolution, risk escalation, post-launch stabilization, and customer adoption. Collaborates with Product, Operations, Support, Engineering, and client teams while maintaining implementation processes, SOPs, and operational improvements.

Support procurement and sourcing for robotic hardware by converting purchase requests into purchase orders, identifying suppliers, onboarding vendors, tracking deliveries, coordinating quality corrective actions and logistics, assisting with customs and invoices, and supporting cost analysis, negotiations, and supplier evaluations.

Create and execute branded visual designs for social media, websites, email campaigns, illustrations, and other marketing materials. Maintain Fynd’s visual identity, collaborate with marketing, product, and content teams, manage multiple deadlines, perform quality checks, incorporate stakeholder feedback, and use generative AI tools to produce consistent, production-ready creative work.

Lead AI-native product development and product-led growth initiatives across retail and commerce platforms. Responsibilities include launching AI features, translating ML capabilities into intuitive experiences, managing model deployments and API integrations, owning product execution from discovery through iteration, defining KPIs, analyzing funnels and cohorts, conducting A/B tests, and coordinating engineering, ML, product, and business stakeholders.

Own platform initiatives end to end, translating business goals into technical execution plans, managing dependencies and trade-offs, driving channel adoption, and measuring outcomes. Partner across engineering, product, and business teams while using data and AI tools to make decisions. The role requires technical fluency in APIs, SQL, retrieval, evaluation, tokens, latency, and cost trade-offs, plus experience delivering SaaS, platform, or e-commerce technology.

Serves as strategic partner to the Chief Business Officer by driving business planning, cross-functional initiatives, performance management, executive decision support, and operational excellence. Responsibilities include translating strategy into execution plans, tracking metrics, preparing dashboards, identifying risks, leading strategic projects, conducting market analysis, and coordinating Product, Engineering, Operations, Finance, and Growth teams.

Lead marketplace growth across Amazon, Myntra, Flipkart, Ajio, Nykaa, and other channels. Own seller performance, GMV, margins, returns, visibility, catalog quality, promotions, onboarding, inventory synchronization, and operational excellence. Drive adoption of Fynd’s commerce, omnichannel, marketing, AI/ML, logistics, and fulfillment solutions through upselling and cross-selling. Build marketplace partnerships, collaborate with product and engineering, and lead teams across account management, operations, and analytics.